Customer Success Manager Remote -South Africa -
Customer Success Manager Remote -South Africa -
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Customer Success Manager
Location: Remote FullTime Offshore with an American Client
About Us
We re on a mission to help retail banks thrive in a digitalfirst world. As digital transformation accelerates across the financial sector our technology empowers small and midsized financial institutions across the U.S. to build meaningful longterm relationships with their customers. Our platform serves millions of Americans modernizing how banks engage communicate and grow.
We re a wellfunded highgrowth startup building the most impactful communication platform in retail banking. As a Customer Success Manager you will play a pivotal role in driving platform adoption satisfaction and longterm success for our clients.
What You ll Do
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Build and maintain trusted relationships with a portfolio of retail bank clients
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Become a product expert guiding customers to maximize platform value aligned to their strategic goals
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Lead onboarding training sessions and ongoing account support throughout the customer lifecycle
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Drive adoption of new features through workshops webinars and customized engagements
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Serve as the main point of contact for all customer inquiries and support needs
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Identify atrisk accounts early and implement strategies to ensure retention and satisfaction
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Collaborate crossfunctionally with Product Engineering Sales and Marketing teams to champion customer feedback and drive platform improvements
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Own and update customer training materials and knowledge base documentation to reflect the latest product features
Who You Are
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3 years of experience in Customer Success Account Management or clientfacing roles in a B2B SaaS environment
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Experience working with or supporting financial institutions especially in marketing digital engagement or technology
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Familiarity with SaaS integrations APIs and platforms using SFTP or similar tools
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Clear and confident communicator comfortable leading Zoom calls writing customer documentation and managing stakeholder expectations
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Strong organizational skills with the ability to multitask and thrive in a fastpaced startup setting
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Selfstarter who takes ownership seeks solutions and is eager to grow professionally
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Proficient with tools like Salesforce HubSpot Gainsight or Zendesk
Bonus Points For
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Experience working with U.S. community banks or credit unions
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Background in banking digital transformation or lifecycle marketing
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Ability to travel occasionally for client meetings or events
Ready to help reshape how banks connect with their customers in the digital age We d love to hear from you.
Employment Type
Remote
Company Industry
Key Skills
- Business Development
- Company Policies
- Customer Service
- Financial Performance
- Revenue Growth
- Oversight
- Regional Sales
- Account Management
- Project Management
- Product Line
- Ensure Compliance
- Human Resources
- Procedures
- Sales Goals
- Direct Reports
