Customer Experience Representative
Customer Experience Representative
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Salary Not Disclosed
1 Vacancy
Job Description
OVERVIEW:
Ready to make an impact in the automotive industry
Were looking for a passionate and dedicated Customer Experience Representative to join our team and help us deliver exceptional service to every customer.
As a Customer Experience Representative youll be the first point of contact for our customers responding to inquiries resolving issues and ensuring a smooth positive experience at every interaction. Your role is key to building trust and loyalty with our clients while representing our brand with professionalism and care.
KEY RESPONSIBILITIES
- Handle customer inquiries complaints feedback & suggestions and commendations received via phone online chatbox website message box emails social media owners APP etc. with professionalism and efficiency.
- Create tickets and handle tickets assigned and ensure closedloop processing until the case is closed. Carry out crossfunction collaboration towards a solution. Provide responses on the platform handle mediation and ensure a closedloop process in compliance with established procedures.
- Establish good relationships with customers through highquality service provide reasonable solutions to customers and improve service quality and customer satisfaction.
- Pay attention to customer needs and escalate their concerns to relevant departments for followup. Ensure accurate documentation and tracking on all customer interactions.
- Safeguard customer information by maintaining confidentiality and ensure adherence to regulatory security standards.
SKILLS & EXPERIENCE
- More than 1 year experience in a similar role in the call center environment and/or in a customerfacing role within automotive luxury retail hospitality industries.
- Passionate about delivering exceptional customer service with Customer first and Can Do attitude. Be a positive and proactive problemsolver.
- Strong learning ability and communication skills.
- Strong sense of responsibility excellent adaptability able to work independently handling emergencies as well as a team player.
- Good time management and multitasking skills.
- Possess strong professional ethics and strong organizational discipline.
- Previously holding a job in dealerships or in the automotive industry (e.g. receptionist sales call center agent) would be preferred.
- Full working rights with no visa restrictions.
- Intermediate computer skills in using MS Word Excel PowerPoint Teams SharePoint and Outlook.
- Ability to build rapport over the phone and via online channels.
ABOUT BYD
BYD is a hightech company devoted to technological innovations for a better life. BYD is dedicated to providing zeroemission energy solutions.
As a leading batteryelectric zeroemission vehicle (ZEV) manufacturer BYD has created a broad range of batteryelectric hybridelectric and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.
BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything youve learned so far be challenged work together with industry leaders and be a part of a supportive and vibrant team then BYD is ready for you.
HOW TO APPLY
If you believe you are a good fit for the role please dont hesitate to click on APPLY and submit your updated resume.
Employment Type
Full Time
