Technical Support Representative
Technical Support Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Troubleshoot With Tech That s Changing How Australia Connects
AwardWinning. CustomerCentric. TechDriven.
Our client is redefining how Australians connect offering ultrafast internet streamlined mobile and flexible network solutions. With accolades like the Finder Award and Canstar Blue s Innovation Award under their belt they re not just part of the industry they re setting its pace. This is your chance to work with global teams gain international experience and be part of something that s moving fast. No relocation required just real opportunities and a future worth building.
Job Description
Be part of our client s team as a Technical Support Representative delivering expert assistance across calls chat and email. Troubleshoot complex internet issues guide new users through setup ensure service accuracy and log interactions all while supporting Australia s leading telecom network with precision professionalism and compliance.
Shift: Day Shift (Monday Friday 06:00 AM 03:00 PM) Weekends Off
Salary: PHP 25000 to PHP 28000
Work setup: Onsite Ortigas
- Conduct service qualification checks using advanced web tools
- Troubleshoot connectivity issues across various technologies including FTTN/X FTTP/H FTTC FTTB HFC wireless ADSL PSTN VoIP and more
- Assist customers through calls chat and email
- Guide new clients through internet setup while providing expert advice and a warm welcome
- Use internal knowledge bases to deliver accurate and timely solutions
- Log interactions updates and followups in the CRM or designated tools
- Ensure compliance with telecommunications regulations and privacy standards
Requirements
The Qualifications We Seek
- At least 1 year of BPO TSR experience in an Australian telecommunications campaign (highly preferred)
- Broadband/telecom campaign experience in US UK or CA markets is also welcome
- Customer service campaign experience may be considered
- Live chat support experience is a plus
- Excellent English communication skills written and verbal
- Basic knowledge of computer networking email clients and smartphone configurations
- Bachelor s degree or completed college units
- Ability to multitask and adapt to extended hours when needed
Benefits
Exciting Perks Await!
- Competitive Salary Package
- Prime office location in Ortigas (Easy access to MRT stations restaurants and banks)
- Day shift schedule
- Fixed weekends off
- HMO coverage with free dependent upon regularization
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Welcome to Emapta Philippines!
Join a team that values camaraderie excellence and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 Emapta stands proudly alongside industry giants offering stability and exciting career opportunities. Your career flourishes here with competitive compensation international clients and a work culture focused on collaboration and innovation. Be part of a team passionate about making an impact personally and professionally. Apply now and step into the #EmaptaEra!
The Qualifications We Seek At least 1 year of BPO TSR experience in an Australian telecommunications campaign (highly preferred) Broadband/telecom campaign experience in US, UK, or CA markets is also welcome Customer service campaign experience may be considered Live chat support experience is a plus Excellent English communication skills written and verbal Basic knowledge of computer networking, email clients, and smartphone configurations Bachelor s degree or completed college units Ability to multitask and adapt to extended hours when needed
Employment Type
Full Time
