Reservations Consultants
Reservations Consultants
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15000 - 20000
1 Vacancy
Job Description
Kendrick Recruitment is now seeking a Reservations Consultant for a prestigious luxury hotel and lodge group based in Franschhoek. This is a fantastic opportunity for a detailoriented and professional individual who is passionate about the hospitality industry and keen to work within a dynamic and supportive team environment.
Main Responsibilities
Administration:
Ensure all incoming emails and reservations messages are dealt with promptly and accurately.
Respond to all emails within the same business day.
Answer telephone calls promptly and courteously.
Handle all reservations efficiently and record details accurately into the Property Management System (PMS).
Maintain full knowledge of all hotel rates including rack corporate and contracted rates.
File all reservation records accurately and ensure easy retrieval.
Be familiar with internal and external reservation systems including thirdparty booking websites.
Doublecheck all daily bookings for accuracy and confirmations prior to guest arrival.
Track reservations correctly for statistical purposes using appropriate codes.
Correctly utilise guest history files.
Have comprehensive knowledge of all rooms suites hotel facilities and local competitors.
Understand and communicate all special offers and property logistics.
Financial Aspects:
During high occupancy periods ensure all reservations are confirmed appropriately.
Liaise with the accounts department regarding credit issues and outstanding accounts.
Ensure all bookings receive deposits within 14 days of reservation.
Ensure full payments are collected according to the property s terms and conditions.
Miscellaneous:
Maintain a professional and positive attitude in all client interactions.
Liaise with the operations team on ongoing guest requirements.
Forward any potential sales leads to the Sales Department.
Identify and communicate any special requests or issues to the Reception Manager.
Assist with special projects or tasks as required by the Reservations Manager or Sales and Marketing teams.
Working Hours:
Fulltime position based in Franschhoek.
Working hours are weekdays from 08:00 to 17:00.
This position is ideal for someone who is highly organised professional and servicedriven and who thrives in a highend hospitality environment. Candidates who meet the above requirements are encouraged to submit their CV to apply.
Employment Type
Full Time
