Work from home Married Telecaller
Work from home Married Telecaller
Posted on :
30-04-2025
Employer Active
1 Vacancy
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Job Description
telecaller is a professional who communicates with customers both existing and potential primarily through phone calls. Their main role is to gather leads generate sales and provide support or customer service. This involves engaging with individuals to promote products services or gather feedback.
Key Responsibilities of a Telecaller:
Outbound Calling: Making proactive calls to potential customers to introduce products or services.
Inbound Call Handling: Answering customer inquiries and providing support.
Generating Leads: Identifying and qualifying potential customers who may be interested in the companys offerings.
Sales and Conversions: Persuading customers to purchase products or services completing sales transactions and following up on leads.
Customer Relationship Management: Building and maintaining positive relationships with customers addressing their concerns and providing excellent service.
Data Management: Maintaining accurate call logs updating customer records and ensuring compliance with company policies.
Market Research: Identifying customer needs understanding industry trends and conducting market research.
Problem Solving: Handling customer complaints resolving issues and finding solutions.
Meeting Targets: Achieving daily/weekly call targets and sales or engagement goals.
Product Knowledge: Staying uptodate on product knowledge and industry trends.
Skills Required for a Telecaller:
Excellent communication skills both verbal and written.
Strong interpersonal skills including the ability to build rapport and relationships.
Active listening skills to understand customer needs and concerns.
Sales and persuasion skills to effectively communicate the value of products or services.
Problemsolving skills to handle customer complaints and resolve issues.
Organizational skills to manage call logs customer records and followup tasks.
Ability to work independently and as part of a team.
Time management and multitasking skills to meet targets and handle multiple tasks.
Resilience and ability to handle rejections positively.
Computer literacy to use CRM systems and other software.
Employment Type
Full Time
Key Skills
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