Client Experience Operations Manager
Client Experience Operations Manager
Posted on :
30-04-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a highly organized polished and proactive Client Experience & Operations Manager to join our dynamic team. This role is essential in
ensuring seamless operations behind the scenes while delivering an exceptional experience to
our clients
Key Responsibilities:
1. Client Experience & Communication
Serve as the primary point of contact for client updates and general inquiries.
Draft and send professional project update emails meeting notes and followups.
Maintain detailed documentation of each client s journey and ensure timely
communication at every stage.
2. HR & Team Coordination
Assist in onboarding new staff interns and contractors.
Track team leave coordinate internal schedules and manage internal communications.
Support leadership in maintaining a motivated organized studio culture.
3. Project & Office Documentation
Organize and maintain client contracts briefs mood boards and proposal files.
Coordinate timelines between design procurement and installation phases.
Ensure confidentiality and accuracy in all client files and design documents.
4. Finance & Invoicing Support
Generate and send client invoices with proper formatting and branding.
Track payments issue receipts and follow up on outstanding balances.
Liaise with the finance team or accountant to ensure seamless reporting
Requirements
- 2 4 years experience in operations admin or project coordination (design industry
preferred). - Strong written communication and impeccable grammar.
- Proficiency in tools like Google Workspace Canva Excel or project management
software (e.g. Notion Trello). - Warm polished clientfacing demeanor.
- Highly organized with the ability to multitask and manage priorities.
Nice to Have:
- Background or interest in interior design architecture or luxury lifestyle.
- Experience working with small fastgrowing creative teams.
Employment Type
Full Time
Key Skills
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