IT Support Specialist L2 MX
IT Support Specialist L2 MX
Posted on :
30-04-2025
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1 Vacancy
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Job Description
We are seeking a skilled IT Support Specialist to provide technical assistance and troubleshooting for our client s IT infrastructure. If you have a strong background in IT support excellent problemsolving skills and a passion for delivering topnotch customer service this role is for you!
Key Responsibilities
- Provide Level 2 technical support for hardware software and network issues.
- Troubleshoot and resolve IT incidents in a timely and efficient manner.
- Assist with firewall staging configuration and testing (prior experience preferred).
- Document solutions and create user guides for common issues.
- Collaborate with IT teams to ensure smooth operations and user satisfaction.
- Offer exceptional customer service with clear and professional communication.
Requirements
- 3 years of experience in IT support or a related technical role.
- Basic knowledge of firewalls (staging configuration or troubleshooting is a plus).
- Strong troubleshooting skills for Windows OS networking and hardware issues.
- Bachelor s degree in IT Computer Science or a related field (preferred).
- English B1 (Basic reading/writing) ability to communicate technical issues.
- Soft Skills: Customerfocused detailoriented and able to work under pressure.
Benefits
- Be part of a dynamic IT team with growth opportunities.
- Work in a fastpaced professional environment.
- Competitive pay with a stable contract.
Ready to take the next step in your IT career Apply today!
Ideal for: IT Technicians Helpdesk Support or System Administrators looking to expand their skills!
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Firewall Configuration (Staging/Deployment) Windows OS Troubleshooting Basic Network Troubleshooting (TCP/IP, DNS, DHCP) Hardware Support (PCs/Laptops/Peripherals) Ticketing Systems (ServiceNow, Jira, or similar) Remote Support Tools (TeamViewer, RDP, VPN) Active Directory Basics (User/Group Management) Security Fundamentals (Antivirus, Patches, Updates) Documentation Skills (Knowledge Bases, SOPs) Bilingual Support (English B1 + Spanish)
Education
Degree in Computer Science, Information Technology, Computer Systems
Employment Type
Full Time
Key Skills
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