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Position Summary
The Director of Operations provides elevated leadership and strategic oversight across all core departments including Front Office Concierge Guest Services Housekeeping Food & Beverage Culinary and Engineering. This role ensures an uncompromising standard of service seamless guest experiences and a supportive highperforming team environment. In partnership with the General Manager the Director of Operations is entrusted with the stewardship of the propertys assets team and overall operational excellence. This role reports directly to the General Manager.
The budgeted salary range for this position is $100000 $120000. Actual pay will be dependent on budget and experience all our salaried roles are eligible for bonus.
Job Posting Deadline
Applications for this position will be accepted until May 25 2025.
Essential Job Functions/Key Job Responsibilities
Acts as the primary decisionmaker in the General Managers absence unless authority is otherwise restricted
Develops job descriptions procedures and operating standards for all departments under their oversight
Ensures timely completion of personnel responsibilities including performance reviews compensation updates and standards
Maintains organizational structure and effective delegation across departments
Communicates and upholds the Residences operating philosophy fostering a fair secure and positive work environment
Demonstrates ethical leadership with emotional intelligence and professional maturity
Prepares reports and forecasts in coordination with accounting as needed
Organizes seasonal activities and experiences for owners and guests
Takes a proactive leadership role in engaging with owners and guests addressing concerns and feedback
Leads by example in professionalism grooming standards and ethical conduct
Ensures familiarity with safety protocols and participates in emergency procedures
Supports and complies with all policies and procedures of Aspen One
Other duties as assigned
Qualifications :
Education & Experience Requirements
Bachelors degree in hospitality business management a relevant field of study or equivalent experience preferred
Minimum of 5 years combined experience as a Department Head across hotel rooms operations food & beverage or engineering
Knowledge Skills & Abilities
Extensive experience working in luxury hospitality environments known for exceptional guest service
Strong knowledge of hotel operations across departments including front office housekeeping F&B and guest services
Proficient in financial reporting budgeting and interpreting accounting controls
Skilled in implementing and monitoring effective cost control measures
Ability to lead and inspire crossfunctional teams with a handson servicedriven approach
Strong understanding of operational standards in luxury environments
Demonstrated ability to develop and enforce SOPs that enhance efficiency and guest satisfaction
Proficient in using hotel management systems property management software and related operational tech
Excellent interpersonal and communication skills with a proven ability to resolve guest and staff issues professionally
Capable of identifying performance gaps and coaching teams to exceed service expectations
Adept at managing largescale projects seasonal transitions and multidepartment coordination
Committed to fostering a collaborative ethical and safetyconscious work culture
Additional Information :
Work Environment & Physical Demands
Ability to reach crouch kneel stand or be on your feet kneel and bend for extended periods of time
Regularly work in adverse conditions and required to use protective equipment to prevent exposure to hazardous materials as well as an office environment and may be required to walk on slippery and uneven surfaces
Must be able to frequently lift push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position but no more than 50
Benefits
This position is categorized as a regular fulltime position eligible for the following benefits:
Enrollment dates differ across the various programs.
Health Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the everevolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Companys benefits and other compensation visit One participates in EVerify.
EVerify & Right to Work Poster
Remote Work :
No
Employment Type :
Fulltime
Full-time