Customer Quality Manager
Customer Quality Manager
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Job Description
We are seeking a highly skilled Customer Quality Manager to join our team in Zvolen Slovakia. In this role you will be responsible for:
- Ensuring customer quality performance and managing communication throughout the product life cycle including PPAP and claim management.
- Driving continuous improvement in problemsolving processes and initiating preventive actions to enhance product quality and production efficiency.
- Leading and developing a team of quality professionals including performance management coaching and talent development.
- Implementing and maintaining quality management systems aligned with customer requirements and Continental standards.
- Managing customer portals complaints and escalation processes to meet customer expectations and closure cycle times.
- Overseeing APQP PPAP SPC PFMEA and other quality documentation and processes.
- Coordinating new product launches including risk evaluation and capability assessment.
- Conducting and managing internal and customer audits as well as selfassessments.
- Implementing and improving quality tools and standards including Layered Process Audits 8D and A3 problemsolving methodologies.
- Monitoring and reporting key performance indicators and managing qualityrelated projects and budgets.
The role requires a strong focus on customer satisfaction crossfunctional collaboration and continuous improvement in all qualityrelated aspects of our operations.
Qualifications :
- Vocational school Secondary grammar school Technical focus (engineering or equivalent)
- Professional experience (at least 3 years) in quality and manufacturing field
- Experience in automotive business (approx. 1 year) and understanding of automotive environment
- Cross functional experience preferred
- Experience with continuous improvement quality assurance production preferred
- At least 1 years in a leadership position preferably in operational units with functional and disciplinary responsibility for other individuals
- Quality Management (including Quality policies systems and processes understanding a knowledge of special customer knowledge)
- Quality assurance knowhow product safety issues and risk management
- Management skills tools and techniques (Balanced Scorecard Benchmarking etc.
- Leadership Human relations skills (team skills conflict management openmindedness networking)
- Communication skills including Presentation and Negotiation techniques
- Measuring methods and measuring technics knowledge
- Benchmarking audits reviews assessments
- Problem solving methodology 8D A3... quality tools knowledge and decision making tools and techniques
- Trainingonthejob according to individual job performance
- PC Skills Windows MS Office SAP
- Reding of technical documentation drawings etc.
- Quality tools knowledge (APQP SPC PPAP...
- English language
- Starting salary from 2100 gross according to knowledge and experience.
Additional Information :
Familiar with advanced quality planning (Control plans PFMEA) Budget planning (budget Investments LVA) Employee development (HC HRD) Customer scorecard reporting (Customers portals CQTS HANA) Continues improvements (CBS 6Sigma....
Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
