Customer Service Advisor
Customer Service Advisor
Posted on :
30-04-2025
Employer Active
1 Vacancy
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Job Description
Our offices are open from 9am to 6pm Monday to Friday (excluding public holidays)
Reporting to the Licensing Coordinator & Operations & Quality Supervisor the successful candidate will be responsible for the following activities:
- Answer incoming customer phone calls and take appropriate action for each call
- Strict adherence to Scripts Standard Operating Procedures and Data Protection Guidelines
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires escalation
- Input data into the company host platform to keep each customer record updated
- Routing inbound calls to the appropriate resources
- Completing call notes as necessary in a clear and concise manner
- Obtaining and evaluating all relevant data to handle complaints and inquiries
- General administration communicating and coordinating with internal department
- Ensure full compliance with the Companys Code of Integrity & Professional Conduct and at all times adopt behaviour in accordance with SGS Equality & Diversity policy.
- At all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself colleagues and members of the public in line with the Companys policies and procedures.
This is not a definitive list of duties.
Qualifications :
Leaving certificate and/or FETAC 5 skills certificate
- Requires at least 1 years customer service experience
- Strong Computer Skills & general PC Proficiency
- Excellent attention to detail
- Excellent communication and people skills vital to this role
- Ability to work on own initiave or in a proactive manner as part of a team
- Strong Team Player Skills
- Strong Learning Capabilities
- Strong customer service focus and experience
- Fluency in both written and spoken English excellent documentation skills required
- Initiative and excellent problemsolving ability in a fastpaced environment
- Candidate should be proactive and possess excellent organisation skills
- Irish Speaker is an advantage
Additional Information :
An overview of some of the benefits available:
- Comprehensive training programme
- Comprehensive continued professional development programme
- Progression Opportunities
- Annual Tax Saver Tickets for Rail Bus and Luas
- Bike to Work Scheme
- Employee Assistance Program
- Digital Wellness Platform
- Pension
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
Key Skills
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