Director PxD and Digital

As part of the global value added services organization North America Product Experience Design and Digital (PxDD) is an innovation consulting team that helps Visas network clients accelerate their innovation agenda and transform their customer role is client facing. 

The PxDD team is looking for a talented individual to help scope and lead human centered design client engagements. The individual should be able to work collaboratively across design research and technology. The PxDD team adopts a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple powerful and exceptional. The team believes in curiosity creative confidence experimentation through making continuous learning respectful collaboration inclusion empathy resiliency and fun! Lastly the person should be aSWAN someone who is smart works hard ambitious and nice! 

Essential Functions

• Lead client engagements endtoend (from selling scoping research client delivery and gotomarket) 
• Take leadership of project team and client relationship. 
• Lead and inspire large and diverse teams of 1020 client Visa staff during client cocreation sprints providing clear vision direction and allocating roles based on skills strengths and need. 
• Provide guidance and oversight for junior team members assigned on project (e.g Analyst & Manager) assigning specific tasks defining timeline and reviewing deliverables. 
• Coordinate support and inputs required from Visa Sales team senior team members and Visa SMEs. 
• Coordinate with Strategy and Ops team on logistics of client engagements (e.g. Venue Agenda etc. 
• Active facilitation of cocreation inperson & virtual workshops. 
• Lead synthesis and summarizing of content for executive audiences. 
• Use exceptional project management facilitation and leadership skills to inspire the joint Visa client / partner team to deliver their best. 
• Work with clients and interdisciplinary teams of product research and design in the development of new products using a digitalfirst mindset and the contemporary product management techniques of digital native companies (e.g. human centered design minimum viable product rapid prototyping etc. 
• Participate in the delivery of a range of projects that could vary based on user problem/opportunity defined and/or globally. 
• Demonstrate indepth knowledge of Visas capabilities and has the ability to think holistically about the design of a new offering and the implications related to both the customers experience as well as the organizations ability to implement and scale. This includes working closely with our partners to develop strategies timelines and operational models that appropriately consider the organizational needs aspirations business realities. 
• Articulate the possibility viability and feasibility of recommendations. This includes crafting the story of how the design recommendation fits into a companys overall strategy the underlying business model and any implementation risks. 
• Energize and improve the status quo using creativity and intelligent calculated risks to deliver new products and processes that surpass clients expectations demonstrating new methods capabilities and mindsets. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications

• 10 years of work experience with a Bachelors Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelors Degree or 810 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 6 years of work experience with a PhD
• 10 of experience in payments new product design or financial services product development and/or consulting
• Must have a mindset that embraces creativity optimism ambiguity and failingfast
• Comfortable interacting interviewing and iterating with people through exploration of new concept prototyping (low and high) and testing
• Strategy or innovation or digital consulting experience a plus
• Payments industry/fintechs/digital tech experience or similar relevant experience a plus
• Product design/development experience with a strong focus on innovative product development a plus
• Proven ability to work on complex and often ambiguous problems to drive results
• Ability to be clientfacing specifically to design facilitate and execute on complex client engagements
• Must have a mindset that embraces creativity optimism ambiguity and failingfast 
• Proven ability to work on complex and often ambiguous problems to drive results 
• Analytical thinker team oriented collaborative diplomatic and flexible with excellent presentation skills including strong oral and writing capabilities 
• Must have a clientfirst mentality and demonstrate maturity when interacting and leading client workshops 
• Excellent project management skills organization and ability to manage multiple workstreams at the same time

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 510 of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $153600 to $235900 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Fulltime