Duty Manager
Duty Manager
Posted on :
30-04-2025
Employer Active
1 Vacancy
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Job Description
- Conduct daily briefings and ensure that all pertinent information is well received by team members.
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.
- Review analyse and suggest improvement of work flow and standards at the Front Desk.
- Analyse rate variance report to ensure rooms revenue control approve discounts and rebates.
- Communicate with the Rooms Division Manager on all matters regarding guest services & hotel operations.
- Ensure documentation of all guest related issues.
- Sign media and supervise shift handover procedures.
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
- Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently.
- Assist Guest Relations in greeting rooming and sending off guests.
- Inspect front of house and back of house regularly for cleanliness and orderliness.
- Ensure that front line staff complies with marketing techniques and maximizes sales.
- Check billing instructions monitor guest credit and act upon any discrepancies.
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
- Ensure procedures of OnCall Valet Desks and driveways are manned at all times and run efficiently.
Qualifications :
- Bachelors degree in Hospitality Management.
- Proven experience in Front Office or management roles preferably within a luxury hotel.
- Strong leadership skills with the ability to motivate and guide team members.
- Excellent problemsolving abilities and a commitment to delivering exceptional guest satisfaction.
- Outstanding communication and interpersonal skills.
- Proficiency in hotel management software particularly Opera.
- Proficiency in Microsoft Office programs including Excel Word PowerPoint and Outlook.
- Strong organisational skills with the ability to prioritise and manage multiple tasks simultaneously.
- Analytical mindset with the capability to use data insights for decisionmaking.
- Flexibility to adapt to a dynamic and fastpaced environment.
- Thorough knowledge of hospitality industry standards and best practices.
- Experience in handling guest complaints and resolving issues effectively.
- Familiarity with health and safety regulations in the hospitality sector.
- Ability to work flexible hours including nights weekends and holidays as required.
Additional Information :
Should be eligible to live and work in Kenya.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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