Guest Communications Data Business Intelligence Consultant
Guest Communications Data Business Intelligence Consultant
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Job Description
Guest Communications Data & Business Intelligence Consultant
This is a contract position.
This is an onsite opportunity located in Seattle WA.
About this position
Are you passionate about using data to transform how customers experience communications Join a dynamic team focused on optimizing guest communication strategies across multiple digital channels. In this role youll lead the design documentation and testing of communication rules to improve customer engagement and operational efficiency. Youll work crossfunctionally and leverage AI data analytics and business intelligence tools to enhance communication processes and guest experience outcomes.
Job Responsibilities
Develop and document business rules for guest communications across email SMS and app
Evaluate and optimize communication strategies using data analysis and performance metrics
Design and lead proofs of concept for new communications technologies and strategies
Partner with stakeholders to identify and implement innovative communication solutions
Drive continuous improvement initiatives and rootcause analysis to resolve process gaps
Job Skills/Requirements
7 years of experience in communications project management or process innovation
Proven experience managing communication systems and workflows
Strong understanding of multichannel communications and CRM systems
Proficient with MS Office and familiar with analytics tools and BI platforms
Ability to collaborate with crossfunctional teams and adapt in fastpaced environments
Experience with Airship Sabre Amadeus Sprinklr or 15Below is a plus
Knowledge of Agile Lean or Design Thinking methodologies preferred
Prior experience in an airline or hospitality industry is a strong advantage
Project management certification is a plus (e.g. PMP PRINCE2
Why should I apply
Enjoy the opportunity to contribute to guest satisfaction and operational excellence at an innovative company. Youll collaborate with strategic thinkers and leverage cuttingedge technologies to drive real business results all while gaining valuable experience in a dynamic industry.
Pay Range
Pay Range: $55 $65 /hr
YUPRO Placement is the nations leading skillsfirst placement firm placing and promoting historically overlooked talent into permanent hire apprenticeship and contract job assignments. We represent clients who support skillsfirst inclusive hiring practices. YUPRO Placement is an equal opportunity employer.
Remote Work :
Yes
Employment Type :
Contract
Employment Type
Remote
