Concierge

The Role

Alba Thermal Springs & Spa is a luxury spa and hot springs destination located in Fingal on the Mornington Peninsula.

Escape the everyday with our new luxury accommodation The Sanctuary opening in June 2025. Nestled on the hilltop with sweeping views across the Peninsula to the bay sit five standalone villas all exquisitely appointed providing every creature comfort along with the simple serenity sought by spa guests.

In this newly created position The Concierge is responsible for assisting in all aspects of the daytoday operations for The Sanctuary guests providing a smooth and efficient experience during checkin their stay and checkout. This role always ensures exceptional service including:

• VIP treatment
• room service delivery
• housekeeping duties
• room bookings and responding to guest enquiries.

The Concierge plays a key role in enhancing guest satisfaction coordinating with other departments and maintaining the highest standards of hospitality.

Fulltime and parttime positions available. We will provide flexibility with days and hours across a rotational roster. Flexibility to work weekends evenings and public holidays as needed.

We offer a competitive hourly rate superannuation plus penalty rates.

About You

• You have previous experience in a concierge guest services or frontofhouse role in a luxury hospitality environment preferred.
• You are guest centric a team player and have a positive attitude
• You have excellent personal presentation and strong communication skills
• You are capable reliable and responsible
• You hold a full drivers licence
• You have proficiency in hotel property management systems (RMS PMS) and financial software
• You have proven ability in delivering excellence in guest experiences
• You have a valid visa or working rights for Australia

Why work with us

We believe that our staff are the driving force behind our success. We are committed to creating a workplace environment where individuals can thrive grow and make a meaningful impact.

• You will have the opportunity to work and contribute to the growth of a dynamic and innovative business
• We provide training and ongoing development initiatives to encourage and support your personal and professional growth
• You will be part of a diverse and inclusive community that values different perspectives and ideas
• We offer rotating rosters to help you manage your personal and professional commitments
• We offer a comprehensive wellness program that includes access to discounted fitness facilities flu vaccinations complimentary bathing at Alba property discounts to use with your family and friends and access to our Employee Assistance Program.
• You will have the opportunity to contribute to our sustainability initiatives
• We provide a strong emphasis on workplace culture which aligns with our values: Authentic Respectful Sustainable Connected
• You will be supported by an experienced and enthusiastic Leadership Team.

About Alba

Alba offers contemporary geothermal bathing in over 30 pools. Luxurious fullday selfcare packages half day rituals and treatments are available in the spa. Albas restaurant Thyme showcases local sourced produce in a menu created by awardwinning chef Karen Martini. Escape the everyday with our new luxury accommodation The Sanctuary opening in June 2025.

For more information visit .

Our Team

Alba is committed to creating a diverse inclusive and respectful workplace environment a sanctuary where our people are rewarded guests are cared for and balance and connection is valued.

You will enjoy working in stunning surrounds while being part of a progressive team that fosters local connections respects the lands traditional custodians and nurtures the natural habitat. Our business practices are built on sustainability authenticity respect and connectivity.

How to Apply

To apply for this exciting opportunity and be part of the Alba journey please click on Apply to send your resume to our Talent and Culture Team.

For further information please contact Claire Halls Talent & Culture Coordinator at