Customer Engagement Team
Customer Engagement Team
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Job Description
About the company
TheASSA ABLOYGroupis the global leader in access solutions. Every day we help billions of people to experience a more open world.
TheASSA ABLOY Entrance Systemsdivision (ESD) is a leading supplier of entrance automation solutions for the efficient and seamless flow of goods and people. Our customers operate in different market segments from retail healthcare and hospitality to distribution & logistics.
About the role Customer Engagement Team
The successful candidate will be responsible for ensuring customer satisfaction by providing excellent administrative support and addressing inquiries with utmost professionalism and timeliness. This role necessitates exceptional organisational skills effective communication and a customercentric approach.
Reporting to the Customer Service Manager the role is responsible for:
Customer Interaction:
- Respond promptly and courteously to customer inquiries through various channels such as email phone and messaging services (Inbound & outbound).
- Provide accurate and helpful information to address customer concerns product enquiries and servicerelated issues.
Data Management:
- Maintain accurate and uptodate customer records in the company database.
- Generate reports and analyse data to identify trends or areas for improvement. trends or areas for improvement.
Issue Resolution:
- Investigate and resolve customer complaints or issues escalating complex problems to the appropriate department when necessary.
- Collaborate with the team to identify and implement solutions to recurring problems.
Job logging and assignment:
- Process customer requests ensuring accuracy and completeness.
- Collaborate with other departments to coordinate requests fulfillment and delivery schedules from start to finish.
Skills & experience
- A minimum of 2 years experience in a similar role
- Experience in customer service role is preferred but not required.
- Work with minimal supervision within timeframes
- Produce reports invoices and information as required
Benefits
- Onsite parking mobile phone and laptop
- Work with a global organisation with strong industry growth prospects
- Be part of a marketleading team
- Ability to build a highly valued local manufacturing capability
AAES is an equalopportunity employer. All employment is decided based on qualifications merit and business need not personal or protected attributes. We welcome applications from all cultural backgrounds and experience. As part of our recruitment process candidates may be asked to complete online psychometric testing medical assessments (including alcohol & other and virtual interviews.
How to apply
Please apply with an updated CV/Resume and cover letter showing your suitability for this senior role
Global Presence Local Support:With a workforce of over 52000 employees across more than 70 countries and manufacturing facilities in Europe North America Asia and Oceania we are wellequipped to assist our customers wherever they are. Our expertise lies in developing manufacturing selling installing and servicing automatic door solutions for people.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return we open doors for them wherever they go. With nearly 61000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
Junior IC
Employment Type
Full Time
