Process Associate - Customer Service
Process Associate - Customer Service
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Process Associate/Developer/ Management Trainee Customer Service
Responsibilities
Technical Support for Onboard Fleet Services SaaS Component including customer problems questions payment issues etc.
Technical support for Mobileye 8 Connect hardware.
Presales support for Onboard Fleet Services addressing questions from potential customers.
Support technical queries for hardware: NUCs Processors Wireless Graphics Unison Ethernet Products etc. and OEM Products (laptops etc. via Call Chat and Email.
Perform troubleshooting to fix the customer issues via Call Chat and Email
Perform RAS (Remote Access Session) when required via Chat and Phone
Expected to take calls.
Followups via Email and phone on cases.
Knowledge base Article creation for handling queries.
Identify and own Lean and Transformation projects.
Qualifications we seek in you!
Minimum Qualifications
Should be fluent in relevant language e.g. English Hindi Telugu Arabic (If Applicable)
Should have a bachelors degree or higher (B. Tech/ BCA/BSc Computer Science will be preferred)
Good communication skills both written and oral and should be able to handle client interaction.
Basic Knowledge on Microsoft Office Windows Operating Systems hardware
Good Knowledge of Desktop/Servers hardware: NUCs Processors Wireless Graphics Unison Ethernet Products etc. and OEM Products (laptops etc.
Ability to manage multiple priorities.
Customer Experience & Process Improvement Capabilities.
Preferred Qualifications/ Skills
Should be willing to work Flexible hours.
Should be willing to work on weekends and holidays.
Ability to manage multiple priorities.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
IC
Employment Type
Full-Time
