Principal CRM Platform Owner all genders

THE ROLE & THE TEAM

As Principal CRM Product Owner you sit at the strategic intersection of platforms enduser experience data and technology. Your mission is to turn Zalandos multicloud Salesforce landscape into a growth engine that delights customers unlocks operational excellence for 1500 internal users and keeps us years ahead of market expectations. You will craft and own a multiyear platform vision secure executive sponsorship for highreturn bets and translate that vision into concrete roadmaps governance models and success metrics. Reporting to the Head of CRM you will partner with senior engineering data design marketing and compliance leaders to scale innovative features from first idea to enterprisewide adoption while safeguarding data quality privacy and system health.

WHAT WED LOVE YOU TO DO (AND LOVE DOING)

• Be on top of the emerging CRM technologies (AIdriven personalisation CDP composable commerce APIs) and run proofofconcepts that evolve into productionready capabilities.

• Own platforms data governance & compliance drive roadmaps maximise adoption & change readiness

• Own CRM platform ecosystem across partner lifecycle end to end.

• Define & track platform KPIs (conversion pipeline velocity service response time licence efficiency) and present actionable insights to senior management

• Work with Engineering Managers Program Managers and Process Owners to sequence releases balance techdebt versus innovation and unblock critical dependencies.

• Community and thought leadership

WED LOVE TO MEET YOU IF

• 10 years in the field of CRM with at least 5 years owing an enterprise CRM; proven delivery of multiyear high ROI roadmaps.

• Deep Salesforce ecosystem expertise (Sales Service Marketing and/or Experience Cloud). Salesforce Certification in Sales and Service cloud is a bonus.

• Strong track record of developing CRM strategies that are deeply rooted in and directly support overall business goals.

• Commercial acumen & P&L mindset driving platform decisions to impact revenue growth and long term value

• Demonstrated people & stakeholder leadership skilled at coaching PMs negotiating with heterogeneous senior stakeholders and cultivating a culture of open positive communication.

• Excellent storytelling skills your written docs and onthespot presentations are cited for clarity and persuasive power.

• Comfortable working in agile / DevOps environments balancing rapid iteration with system reliability technical debt management and CI/CD pipelines.

• Passion for fashiontech and the opportunity to redefine how millions of customers engage with Europes leading online platform for fashion and lifestyle.

OUR OFFER

Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40 off fashion and beauty products sold and shipped by Zalando 30 off Zalando Lounge discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with 60 remote per week actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year to start

• Relocation assistance available (subject to prior agreement)

• Family services including counseling and support

• Health and wellbeing options (including Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peertopeer review

INCLUSIVE BY DESIGN

At Zalando our vision is to be the leading panEuropean ecosystem for fashion and lifestyle ecommerce one that is inclusive by design. We only assess candidates based on qualifications merit and business needs. We welcome applications from people of all gender identities sexual orientations personal expressions racial identities ethnicities religious beliefs and disability statuses. We only want to know why youre great for this role so please avoid including your picture age and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need so we can best support and assist you throughout the hiring process.

our diversity & inclusion strategy:
Experience:

Staff IC