Service Desk Analyst - Hybrid
Service Desk Analyst - Hybrid
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Salary Not Disclosed
1 Vacancy
Job Description
Join Community
Community Health Network was created by our neighbors for our neighbors. Over 60 years later community is still the heart of our organization. It means providing our neighbors with the best care possible backed by stateoftheart technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all it means exceptional care simply delivered and we couldnt do it without you.
Make a Difference
The Service Desk Analyst provides superior customer service to customers in an evergrowing variety of service needs. You will diagnose and solve system inquiries and error reports daily. You will perform all Service Desk functions including but not limited to answering calls documenting help tickets and providing solutions. You will capture translate and accurately diagnose details of a service need in the tracking system.
Exceptional Skills and Qualifications
Applicants for this position should be able to communicate effectively with customers fellow staff and partners in verbal and written form.
High school diploma or GED required.
Two 2 or more years of experience in customer service or experience providing technical support to end users.
Ability to adapt to a variety of situations changes and new learnings.
Desire to be helpful in ANY situation technical or nontechnical.
Knowledge of industrystandard concepts practices and procedures within the Service Desk or Help Desk field.
Required Experience:
IC
Employment Type
Full-Time
