Business Development - Assistant General Manager - TravelFlights
Business Development - Assistant General Manager - TravelFlights
Posted on :
30-04-2025
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1 Vacancy
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Job Description
About Us :
Paytm is Indias leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the travel team:
Paytm Travel has revolutionized the travel industry with a goal to empower millions of travelers who choose us as their preferred travel partner. We are no. 3 in the travel segment in India within a span of a few years which proves our capability and potential to become no. 1 in the near future. Being one of the largest travel platforms in the country our aim is to not only ensure seamless instant booking but also a delightful journey. We strive to enrich customer experience by making every transaction transparent honest and hassle free.
To stay ahead of the curve we are working aggressively towards our ambition to make travel affordable for all. With this customer centricity at our core we strive to make Paytm Travel synonymous with a trustworthy travel partner.
About the role :
Looking for a smart enthusiastic and selfmotivated business Individual with 9 years of work experience in Business Development Partnerships & Account management roles in the travel industry.
Role Purpose:
Drive revenue growth strategic partnerships and operational excellence for Paytms travel vertical by owning P&L leading crossfunctional collaboration and ensuring technical scalability of travel solutions.
Key Responsibilities:
1. Business Development & Accountability
Strategic Roadmap: Execute the functional roadmap aligned with company objectives ensuring technical and operational feasibility.
Performance Ownership: Be accountable for unit performance (revenue margins customer experience) and report on KPIs to leadership.
Resource Optimizations: Develop plans to address operational challenges (e.g. budget constraints GDS integration bottlenecks).
Process Innovation: Propose improvements in workflows partner onboarding and techdriven operational models.
Stakeholder Alignment: Moderate budgetary impact by collaborating with Finance Product and Growth teams.
2. Technical Excellence & Product Integration
Issue Resolution: Lead timely investigation of production issues (e.g. booking errors API failures) and customer escalations.
Tech Collaboration: Partner with Software QA and Architecture teams to ensure systems are scalable stable and optimised.
Pilot Testing: Oversee pre/postdeployment testing for new features (e.g. NDC fares ancillary integrations).
3. Account Management
B2C Channel Growth: Stabilize revenue streams by enabling multiple partnerships across direct airlines suppliers aggregators.
Competitive Intelligence: Analyse competitor strategies (e.g. MakeMyTrips pricing Cleartrips UX) to inform product differentiation.
WinWin Product Development: Collaborate with airlines/GDS providers to design mutually beneficial solutions (e.g. dynamic pricing exclusive deals).
4. Operational Leadership
Market Analysis: Conduct granular market/routelevel analysis and present insights to executives.
CrossFunctional Sync: Align with CX (issue tracking) and Growth (campaigns) teams.
Industry Standards: Define best practices for travel tech (e.g. fare caching reconciliation workflows).
Ideal Candidate Profile:
Experience:
910 years in business development/partnerships with 56 years in travel tech/OTAs (airline/GDS exposure preferred).
Skills & Competencies:
Strategic Ownership: Proven ability to own P&L and drive growth charters.
TechSavvy: Strong grasp of travel tech stacks (APIs middleware QA frameworks).
Negotiation: Expertise in highstakes partner deals (e.g. airline contracts revenue share models).
DataDriven: Aptitude for analytics (Excel/SQL) to track performance metrics.
: Bias for action with a track record of launching scalable solutions.
Stakeholder Management: Ability to influence crossfunctional teams (Product Legal Engineering).
Travel Readiness: Willingness to travel extensively for partner meetings.
Key Success Metrics:
Revenue growth from B2C channels
Airline/GDS integration efficiency (e.g. reduced ticket issuance time)
Customer issue resolution SLA adherence
Cost optimisation in partner contracts
Why join us:
Because you get an opportunity to make a difference and have a great time doing that. You are challenged and encouraged here to do stuff that is meaningful for you and for those we serve. We are successful and our successes are rooted in our peoples collective energy and unwavering focus on the customer and thats how it will always be
Compensation:
If you are the right fit we believe in creating wealth for you. With enviable 500 mn registered users 21 mn merchants and depth of data in our ecosystem we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!
Required Experience:
Director
Employment Type
Full Time
Key Skills
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