Front Desk Manager
Front Desk Manager
Posted on :
30-04-2025
Employer Active
1 Vacancy
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Job Description
A bit about us
At Placemakr home meets hospitality. Weve combined the best of apartment living vacation rentals and hotel stays into one experience. We partner with developers property operators and investors to curate a collection of apartmentlike spaces in handpicked neighborhoods. Our techenabled buildings create oneofakind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night a year or somewhere in between these are more than just spaces to spend the night theyre a place to call home.
Our property team members help our buildings thrive by focusing on and ensuring a great experience for both residents and guests. Our nonproperty team members support property and the evolution of other areas within our can enjoy remotefirst work with the freedom to choose their location as long as they have access to a workspace and reliable WiFi. We believe collaboration is key so our remotefirst teams and property leaders have biannual inperson gettogethers at various locations across the US.
From corporate nonproperty team members to our property teams and leaders were looking for collaborative driven individuals to join us as we continue to expand our presence.
The impact youll have
At Placemakr our obsession with exceptional service doesnt stop at our guests residents and partners it encompasses our team members as well. As a Front Desk Manager your mission is to ensure a seamless and collaborative experience for our team members while setting the tone for our front of house operations. You will own the success of your Guest Experience team through leadership handson support and creating a team culture of highperformance and accountability. We are seeking individuals who champion Placemakrs Community Norms excel in developing team members and are passionate about supporting operational success of the front of house. As an integral member of our onsite property team and a future leader at Placemakr you will embody our Property Team Mission with each guest and team member interaction lead by example to uphold a positive team culture and own department goals and ultimately ensure that our guests are delighted by the experiences our front of house team members create.
This position requires open availability for scheduling including nights weekends and holidays. The exact hours and days of the week and weekend that you will be scheduled will be rotational.
Our benefits & perks
Competitive pay stock options and generous monthly bonus program of up to $750/month
Management Training Program
Monthly cell phone reimbursement and health & wellness stipend
Medical Vision & Dental Insurancewith options for Flexible Spending Accounts
Paid Parental Leave
Paid Life Insurance
401k 4 employer matchingprogram
Flexible time off to allow time for you to recharge
ZayZoon as an option to access your paycheck before your payday
Plus discounts to stay at selectPlacemakrpropertiesall over the US
Your typical day
- Consistently provide an exceptional experience to all Placemakr guests residents and partners by embodying what our guests should think of as a trusted friend and local insider.
- Foster a one team mentality by collaborating effectively with all property team members contributing to a cohesive and supportive work environment.
- Maintain a safe secure and compliant environment for team members and guests by adhering to established Placemakr and propertyspecific policies and procedures including emergency protocols attendance policies and conduct expectations.
- Spend 75 of your time playing an active role in managing daytoday including providing support to your front desk team and our guests with any tasks necessary to maintain operational excellence (including checkins and checkouts room assignments and answering guest questions) delegating tasks resolving open balances and effectively communicating across departments.
- Conduct regular audits of team members checkin and checkout processes to ensure adherence to company standards and provide feedback to your property leader on observed trends or issues.
- Lead by example as a top performer to help your team achieve and maintain Placemakr standards for excellence including employee engagement ratings NPS scores brand standards and consistently positive customer reviews.
- Effectively resolve all escalated guest issues with autonomy and in a timely manner exercising exceptional judgement and decisionmaking skills.
- Consistently train new hires on guest service and operational standards and share best practices with new hires and tenured colleagues to foster a culture of continuous improvement.
- Own the daytoday management of a team of Guest Experience Associates by leading daily standups and chatins providing inthemoment feedback consistently coaching counseling and developing all team members tracking and documentation of time and attendance infractions and ensuring shift coverage for calloffs.
- Own scheduling creation and communication for a team of Guest Experience Associates utilizing occupancy reports and following all Placemakr scheduling policies and procedures.
- As the leader of the department own performance management processes and hiring decisions for a team of Guest Experience Associates with support from your property leader.
- Own tracking and ordering of inventory and all other departmentrelated spend in alignment with budgetary restrictions provided to you (personnel and nonpersonnel related).
- Additional duties and responsibilities as assigned.
What it takes
- 4 years of previous experience delivering excellent customer service in environments such as hospitality retail multifamily or food & beverage.
- 2 years of experience as a team lead supervisor or mentor which allows you to excel at supervising all guestfacing team members during your shift.
- Previous experience communicating effectively (including utilizing proper grammar spelling and punctuation as well as a personable yet professional tone) with internal and external customers both verbally and in writing.
- Previous experience with creating schedules supporting performance management and assisting in interviewing in alignment with Placemakr standards.
- Demonstrated experience effectively resolving escalated guest issues with a highlevel of autonomy.
- Demonstrated experience with effectively communicating inthemoment feedback to team members in an appropriate way.
- You lead by example have a cando attitude and the ability to work effectively in a collaborative environment contributing to a culture of proactive communication unity and mutual support.
- You exceed expectations in all Guest Experience Associate III and Front Desk Supervisor skills.
- You embody our Property Team Mission of Customer Consistency and Community (Norms).
- You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
- Front Desk Managers will be on their feet and moving around (stand sit or walk for an extended time) and taking a handson approach to work (move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Front Desk Managers and an exceptional guest experience.
Our community norms
Great people are the key to our success. From corporate team members to our property teams and leaders were looking for collaborative driven individuals to join us as we continue to expand our presence across the US. Most importantly we create positivecommunity normsthat shape our company culture and inform how we do business:
We own it.
We make it better.
We treat people right.
Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.
Placemakr will provide reasonable accommodation to complete an application upon request consistent with applicable law. If you require an accommodation please contact our team at
All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer andevaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.
If you dont meet 100 of the above qualificationswe still encourage you to apply!
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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