Customer Service Representative
Customer Service Representative
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$ 21 - 22
1 Vacancy
Job Description
Job Details
Description
At DAP Health we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider we deliver compassionate highquality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health wellness programs and beyond with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate innovative organization dedicated to making a meaningful impact in the lives of those we serve. If youre looking for a dynamic and purposedriven environment we invite you to explore the opportunity to contribute to our mission.
Job Summary:
This position requires excellent interpersonal and customer service skills. Must be courteous and helpful; possess the ability to meet and speak with the public as the first contact of the clinic while aligning their duties with Mission and Core Values.
Essential Duties and Responsibilities:
- Acknowledges and assists everyone who walks in the door while maintaining eye contact a smile and providing a professional greeting;
- Communicates with customers to resolve problems and concerns while informing customers of delays in a courteous professional and timely manner using appropriate pronouns;
- Provides all customers with consistent quality service in accordance with Core Values and Standards of Customer Service;
- Keeps Manager informed of office equipment upkeep/maintenance;
- Maintains accurate demographic insurance and guarantor information at every patient visit;
- Identifies and refers patients who require program assistance to Care Coordinator Specialist (CCS);
- Collects all payments due on patient accounts and assures journals are closed and balanced daily;
- Answers all incoming calls and engages with patients by always upholding Quality Standards;
- Performs registration checkin duties and operator duties (Refer to workflows in Practice Management Sharesite);
- Responds to all forms of communication (Email Tasks Etc. according to communication policy;
- Collects all registration documents required prior to the patient leaving the office (Consent to Treat Insurance Card ID Registration Form);
- Understands the organizations commitment to providing a highquality of patient care;
- Promotes a Patientcentered environment.
Qualifications
Qualifications:
Minimum Qualifications (Education and Experience):
- Minimum of one year experience working in a medical setting including a clinic hospital private practice or pharmacy;
- Minimum of one year experience working in a highvolume customer service role including both facetoface and multiline telephone system communications;
- Diploma from an approved High School or GED equivalent;
- Current Basic Life Support (BLS) certification with the American Red Cross or American Heart Association.
Knowledge Skills and Abilities:
- Excellent oral and written communication skills;
- Effective interpersonal skills;
- Bilingual in Spanish may be required depending on location or circumstance;
- Ability to operate office equipment (i.e. computer; copier; scanner; fax machine and credit card machine);
- Ability to use Microsoft Office and Windows;
- Possesses effective listening and problemsolving skills;
- Attention to detail and accuracy;
- Demonstrates Initiative and ability to multitask;
- Maintains composure during high stress situations.
Working Conditions/Physical Requirements
- Ability to lift up to 24 pounds;
- Operates in a dental clinic setting at times and requires frequent times of sitting standing walking repetitive motion and talking;
- Able to travel to DAP Health locations throughout Coachella Valley to provide staffing support and offsite trainings/meetings as needed.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
