Service Desk Level 1 Analyst

We are hiring for a hybrid Service Desk Level 1 Analyst!

At DYOPATH were not just another IT company were apeoplefirstorganization committed to building a collaborative creative and inclusive work culture. Weve been recognized as aGreat Place to Workfor four years running and we want YOU to be part of our awardwinning team!

Why DYOPATH

• PeopleFirst Culture: We value collaboration creativity and making sure every team member feels supported and appreciated.
• Do the Right Thing:Integrity and honesty are at our core. Youll be part of a team that embraces accountability and always strives to do whats right.
• Amazing Benefits:
  • Medical Dental Vision and Life Insurance
  • 401(k) with company match
  • Paid Time Off
  • Paid Holidays
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • Pet Insurance (because we know pets are family too!
  • And more! Check out our full benefits available athttps:// Were Looking For: Hybrid Service Desk Level 1 Analyst

    As a Service Desk Level 1 Analyst you will provide technical support to customers or employees needing assistance with ITrelated issues or problems. You will be responsible for answering phone calls emails and chat messages and addressing technical issues promptly and professionally. You will work closely with other IT staff to escalate and resolve problems that cannot be resolved at the first level.

    And yes youll be doing all this while having fun working in a culture thats all about teamwork mutual respect and making sure you feel appreciated!

    The Details:

    • Location: Hybrid (mostly remote) in Morton IL area
    • Shift: 7:30am 4:00pm CST
    • Pay: $19/h

    What Youll Be Doing:

    • Respondingto incoming phone calls emails and chat messages from customers or employees seeking technical support.
    • Loggingall service desk interactions in the ticketing system and escalating issues to the appropriate team or individual.
    • Providingfirstlevel support for technical issues and incidents including desktop laptop printer mobile device software and network problems.
    • Resolvingtechnical issues when possible and escalating to appropriate support teams when necessary.
    • Ensuringtimely and accurate resolution of all service desk issues.
    • Conductingfollowup activities with customers or employees to ensure satisfaction with the service provided.
    • Continuously improvingtechnical skills and knowledge through training certification and selfdirected learning.
    • Participatingin special projects as assigned.

    Qualifications and Requirements:

    • 12 years of experience in a technical support role preferably in a service desk environment
    • Strong customer service skills with the ability to communicate technical information to nontechnical users.
    • Proficiency with Microsoft Office Windows operating systems and basic network troubleshooting
    • Knowledge of ITIL or similar service management frameworks a plus
    • Ability to work independently and as part of a team focusing on delivering exceptional customer service.
    • Excellent problemsolving and analytical skills
    • Ability to manage multiple tasks simultaneously and prioritize workload effectively.

    We look forward to seeing how your creativity passion and entrepreneurial spirit can contribute to our team.

    Apply today and join us in making a difference!

    Equal Opportunity Employer

    DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.