Customer Service Agent - Part Time
Customer Service Agent - Part Time
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location:
2727 N Central Ave Phoenix Arizona 85004 United States of AmericaUHaul is seeking passionate and motivated professionals to join the team as remote Customer Service Agents. In this role youll handle inbound calls providing exceptional service and support while crafting personalized solutions to meet each customers unique needs. Youll be equipped with the tools training and resources necessary to ensure every customer has a seamless and positive experience with UHaul all from the comfort of your own home.
Compensation:
$14/hour (Note: Hourly base wage may be higher depending on state or local minimum wage laws).
Exclusive UHaul Benefits Designed for Your Success:
At UHaul our Part Time Team Members enjoy benefits to support their physical financial and emotional wellness. Additionally our career path planning and continued education assists employees with their professional goals.
Job Requirements:
Available to work between 11:00 AM 5:00 PM Arizona time. Priority given to Candidates available Tuesday Thursday Friday Saturday and Sunday.
Must be able to commit to and work 20 hours per week including at least 4 days per week.
Must be able to work at least one 8hour shift on a weekend day per week with priority given to Candidates able to work both weekend days.
Availability to work on holidays is to provide continuous support for customers yearround. On these holidays you may be asked to adjust your schedule beyond your usual availability to meet business needs.
Hours not guaranteed. Schedules may adjust based on demand and call volume.
Initial Education/Training:
Our paid dynamic twoweek training program is designed to quickly build on your existing skills and prepare you to independently assist UHaul customers. The program combines instructorled discussions roleplaying interactive games simulations videos and elearning modules through UHaul University. Our instructors who bring realworld experience from the front lines will guide and support you every step of the way ensuring youre ready to confidently handle customer calls starting in your first week.
Minimum Experience:
Friendly and Caring Tone
Engage with customers in a friendly approachable manner.
Support a positive environment for customer interactions.
Knowledgeable Care for Various Customer Needs
Maintain a deep understanding of our products and services to offer tailored solutions.
Anticipate customer needs and offer proactive service.
Ability to Display Empathy in Adverse Environments
Show empathy and understanding when assisting with customer concerns.
Maintain composure in challenging situations providing thoughtful and helpful solutions.
Efficiency in Navigation
Navigate multiple software applications and systems with speed and accuracy.
Employ quick problemsolving skills to provide efficient solutions.
Typing and Language Skills
Possess a normal typing speed ensuring accurate data entry.
Strong spelling and grammar skills for professional written communication.
Completion of a jobrelated assessment is required for consideration.
Work From Home Requirements:
All work duties including initial education must be performed at your home address in a private quiet workspace.
Dependent and/or childcare arrangements must be made as if you are working inperson in an office environment. This position does not allow flexibility to be oncall care for others during work hours.
A personal home computer which meets the technical requirements (below) to be used during the application process and to perform your job duties.
Technical Requirements:
Computer requirements and internet speeds will be verified upon interview if hired and if ever experiencing difficulty/interruption. Additional requirements may apply.
Computer Specifications
Operating System: Windows 11
RAM: 16GB minimum 32GB recommended)
Processor: CPU benchmark score of 6000 minimum 10000 recommended)
Storage: SSD with at least 5GB free space
Additional Hardware
Webcam (external or builtin)
USB headset (wired)
Internet Speeds
Ping: under 100
Download: 50MB minimum 100MB recommended)
Upload: 5MB minimum 10MB recommended)
Physical Demands:
The work involves light physical exertion including sitting for long periods focusing on a computer screen and taking phone calls using a wired headset.
Applications are not currently accepted from Residents of: AK CA CO CT DE HI IL MD ME MA MN NV NJ NM NY OR RI VT WA or the District of Columbia.
UHaul Holding Company and its family of companies including UHaul International Inc. (UHaul) continually strives to create a culture of health and wellness. Consistent with applicable state law UHaul will not hire or rehire individuals who use nicotine products. The states in which UHaul will decline to hire nicotine users are: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Pennsylvania Texas Utah Vermont Virginia and Washington. UHaul has observed this hiring practice since February 1 2020 as part of our commitment to a healthy work environment for our team.
UHaul is an equal opportunity employer. All applicants for employment will be considered without regard to race color religion sex national origin physical or mental disability veteran status or any other basis protected by applicable federal provincial state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
