Hotel Reservation Coordinator Kasauli
Hotel Reservation Coordinator Kasauli
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Job Description
Hiring for Luxurious Resort for Kasauli location
Job Title: Hotel Reservation Coordinator (MALE)
Location Kasauli Himachal
Salary Food and accommodation
Experience 13 years
Job Overview
We are seeking a dedicated Hotel Reservation Coordinator (Front Desk Executive) for our resort located in Kasauli. This is a fulltime position requiring 1 to 3 years of work experience. As a key contact point for guests and internal departments the coordinator will manage reservations and deliver exemplary customer service focusing on seamless and efficient operations.
Qualifications and Skills
- Demonstrated skills in customer service ensuring guests receive exceptional assistance and support at all times.
- Excellent communication abilities both verbal and written to interact effectively with guests and colleagues.
- Keen attention to detail to ensure accuracy in reservations and guest information management.
- Competence in problemsolving addressing guest inquiries and issues promptly and efficiently.
- Basic computer skills for operating reservation systems and managing electronic communications.
- Ability to multitask without compromising quality or performance ensuring all tasks are completed to standard.
Roles and Responsibilities
- Process hotel reservations through phone email OTAs and other communication channels ensuring accuracy and completeness.
- Collaborate with hotel management and staff to secure reservations allocate rooms and coordinate guest services.
- Manage guest inquiries modifications and cancellations while adhering to the hotels policies and procedures.
- Provide personalized assistance and information about hotel facilities services and local attractions.
- Maintain an organized database of reservations and guest profiles updating information as needed.
- Work closely with the team to ensure that guest expectations and satisfaction levels are consistently met.
- Identify opportunities for up selling to enhance the guest experience while maximizing revenue.
- Report on reservation trends and feedback to management to support decisionmaking and improve services.
If interested please call/whatsappor mail your resume at
Required Experience:
Manager
Employment Type
Full-Time
