GPS - Cloud Services Support Engineer - ONSITE - Supervising Associate
GPS - Cloud Services Support Engineer - ONSITE - Supervising Associate
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$ 83600 - 156200
1 Vacancy
Job Description
From strategy to the Government & Public Sector (GPS) practice of Ernst & Young LLP provides a full range of consulting and audit services to help our Federal State Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse highperforming teams quality work at the highest professional standards operational knowhow from across our global organization and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military veterans and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.
Our GPS Technology Organization is a structure within the US GPS practice that implements and maintains a new operate and technology model designed specifically to support U.S. Defense and Government engagements.
The opportunity
This role will be primarily onsite in Crystal City Va (work office and/or project site location)
As a Cloud Services Support Engineer you will be a key member of a dedicated Cloud operations team with responsibility of assuring overall health of core cloud services commonly used by solutions deployed in Azure Gov making recommendations on their continuous health performance and reliability.
You will monitor service health and their hosting environments in Azure Gov for exceptions review their performance manage demand planning and capacity utilization. Your focus will be on stability and uptime with an emphasis on quick incident resolution and automated solutions that prevent future outages. You will support promotion cycles of solutions testing and executing version upgrades and patches.
You will be expected to keep up with industry developments and standards ensuring innovative approaches to operate and support data environments.
Your key responsibilities
- Lead delivery of ongoing maintenance and management of preproduction production services setting timelines and monitoring activities in alignment with business requirements
- Contribute to the development of implementation plans for dealing with complex requests for change
- Review new product support documentation and design release packages for solutions
- Monitor effectiveness of installations and ensure that appropriate recommendations for change are made
- Oversee preliminary reviews for new environments and the adaption of findings to existing environments including capacity and performance management recommendations
- Develop internal control standards and contribute to the development of procedures
- Develop relationships with other engineering groups to gain a strong understanding of products and services as well as key business processes and apply technical support engineering expertise to ensure solutions are property managed and maintained
- Support application platforms and infrastructure in Azure Gov following a shift schedule with availability during afterhours.
- Collaborate with Information Security Information Technology Data Protection and Legal teams while also producing reports on a regular basis responding to compliance inquiries
- Maintaining complianceof information security policies and compliance policies of NIST such as FIPS implementing DISA STIG controls 800 series publications applications
- Support containerized implementations using ACR and AKS
Skills and attributes for success
- Comprehensive understanding of complete stack of technologies in Azure Government Cloud with ability to troubleshoot underlying issues.
- Knowledge and experience on administering Azure Tenants Subscriptions Resource Groups and shared technologies such as Active Directory.
- Knowledge of business processes products and services within agreed areas of expertise and can provide input and advice to key stakeholders such as Product Owners business sponsors and Service Delivery Managers
- Ability to systematically break apart complex problems (written verbal or numerical). Ability to analyse figures to solve a problem.
- Ability to be analytical and systematic whilst being openminded and creative.
- Able to base decisions on facts rather than emotions and always using logic.
- Experience working with information security and understanding of information security concepts security policies/principles.
- Knowledge of information security policies / principles of handling and protecting informationand assets
To qualify for the role you must have
- Bachelors degree in Computer Science IT Mathematics or related field or relevant work experience
- 57 years of relevant work experience
- Experience with and knowledge of network operations including private endpoints NSG vWAN DNS management SSL certificate renewalZscaler or Palo Alto solutions private endpoints NSG vWAN DNS management SSL certificate renewal
- Experience with and knowledge of operating systems and air gapped patching of Windows and Linux systems
- Experience Implementation and administration of Web Apps App Gateways AKS Clusters SQL Servers Azure PaaS Storage Accounts and Logic Apps
- Knowledge of SIPR (Secret Internet Protocol Router Network) and NIPR (NonClassified Internet Protocol Router Network) secure communication networks
- Experience with Azure DevOps CI/CD Pipelines and Bicep.
- Significant experience in either a support engineering role or similar
- Proven experience in customer facing roles
- Proven managed service experience with modern technology understanding including cloud service virtual networks/systems
- Sound experience working with environment configuration management technical and process support for new infrastructure and environments
- Excellent analytical and communication skills (verbal and written).
- Ability to effectively prioritize and execute tasks in a dynamic and highpressure environment
- Ability to work in a team environment with in a high performing team
- Flexibility to work weekends or afterhours as needed
- ITIL Foundation Certification and other technology certifications are very beneficial
- Ability to obtain and maintain Top Secret Security Clearance
Ideally youll also have
- Experience working in a diverse fast paced environment in collaboration with other technical teams.
- Willingness to work flexible hours nonbusiness hours or other scenarios required by the flow of operations.
- Detailoriented wellorganized with ability to translate & communicate complex and abstract issues.
- Experience in Installation Administration and Troubleshooting of Data Technologies in Azure.
- Experience working Agile/Scrum environment preferred.
- Experience working with Azure Policies Sentinel Azure Log Analytics Workspaces and Azure Monitor.
- Experience with Azure Secret.
- Experience with JWICS (Joint Worldwide Intelligence Communications System)
- Experience with and knowledge of network operations including Zscaler or Palo Alto solutions
- Knowledge of SIPR (Secret Internet Protocol Router Network) and NIPR (NonClassified Internet Protocol Router Network) secure communication networks
- Experience with WAN technologies and connecting office locations to each other
- Experience with working with Telecommunication Companies
What we look for
- A selfstarter independentthinker curious and creative person with ambition and passion
- History of continuous learning and continuous progression
- Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
- Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.
EY provides equal employment opportunities to applicants and employees without regard to race color religion age sex sexual orientation gender identity/expression pregnancy genetic informationnational origin protected veteran status disability status or any other legally protected basis including arrest and conviction records in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process please call 1800EYHELP3 select Option 2 for candidate related inquiries then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EYs Talent Shared Services Team (TSS) or email the TSS at .
Required Experience:
IC
Employment Type
Unclear
