Senior Market Manager Services Milan

The Community you will join:

Every day Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.

The Supply organization plays a pivotal role in driving the companys growth and expansion efforts worldwide. This team recruits and develops Airbnbs global supply of highquality stays Experiences and Services. With this focus on quality supply and international expansion the team is leading the way for Airbnbs continued growth and facilitation of millions more host and guest connections.

The difference you will make:

As a Senior Market Manager you will be focused on bringing differentiated service products to life through acquiring untapped unique supply in the services market to provide positive experiences for Guests and Hosts in your assigned territory.

Focusing on these responsibilities you will build Airbnbs strong market presence in your assigned territory by collaborating with other teams as the local inmarket expert. As someone who knows the Airbnb mission and values inside out you will drive all phases of supply acquisition and market success including acquisition strategy development generating and converting supply leads maintaining the experience quality nurturing strategic relationships with hosts as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our longterm market success.

A typical day:

• Build and manage partner relationships within assigned territory with a strong emphasis on inperson relationships
• Proven ability to handle operational complexity and ability to maximize the impact of resources
• Directly manage toptier accounts to meet and exceed quarterly/annual sales goals
• Analyze data and utilize datadriven recommendations to identify and action on strategic opportunities in your region to increase sales
• Prospect and onboard new highquality supply in your assigned geography
• Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your clients
• Develop deep knowledge of Services partners and become the goto source for all information relating to relevant market trends and market dynamics
• Work across Airbnb internal teams including country managers regional teams and business
• Engage with strategic B2B partners to build longterm relationships
• Anticipate barriers market shifts and trends and lead proactive solution development; apply critical thinking to recommend standards and operating strategies that mitigate risk and propel growth given resource requirements.
• Hold regular optimization calls and business reviews with your partners
• Fluent in Italian

Your expertise:

• 8 years of relevant experience
• Exceptional ability to organize lead and meticulously execute on largescale projects with companywide impact
• Operates with a growth mindset and has a very strong bias for action
• Interprets internal or external business issues and recommends best practices for the larger team and a strategic portfolio across distinct and varying market stages
• Ability to influence product policy and other cross functional stakeholders
• Navigates and overcomes organizational barriers by establishing trust influencing decisionmaking and bringing together diverse perspectives to drive alignment and progress
• Comfortable and skilled at regularly interfacing with senior management (Director Regional Director)
• Utilizes knowledge of key business drivers and the factors to drive results
• Executes flawlessly and autonomously
• Proven ability to handle operational complexity and ability to maximize the impact of resources
• Fluent in Italian

Location

This position needs to be based in Milan Italy due to business demand. The role may include occasional work at an Airbnb office or attendance at offsites as agreed to with your manager

Required Experience:

Manager