IT Support Engineer

Location: Oxygen House Exeter Business Park EX1 3LH (on site)

Term: Full time permanent office based(not remote working)

Hours: Flex start and finish times 40 hours per week

Salary:plus generous company benefits

Closing date: 1 May 2025 at 9:00am

Who are we

Oxygen House Limited provides support to businesses within the Oxygen House Group a number of companies which invest in making the world better. Think renewables edtech and rewilding land for conservation.

At Oxygen House were committed to cultivating an inclusive and equitable environment where all individuals can thrive and make an impact. Were constantly challenging ways of working and evolving our business processes in order to keep improving sustainability here at OH. We dont just accept the business status quo.

As we grow and innovate we are dedicatedto bringing onboard the best talent exceptional individuals who resonate with our values and vision delivering excellence in everything they do driving our business forward.

The Role

Were looking for an IT Support Engineer to join our internal IT team.

This is a varied handson role where no two days are quite the same. Youll be part of a dedicated inhouse team supporting around 100 users and taking ownership of everything from quickfire 1st line fixes and everyday user support to digging into 2nd line technical challengesand even getting involved in more complex 3rd line work depending on your skills and interests. Youll work across a broad mix of systems and technologies helping to keep things running smoothly while also playing a key role in shaping and delivering new IT projects.

Our goal is to make sure technology works for peoplenot the other way around. Whether its solving problems improving systems AI powered automations or just making someones day a bit easier were here to help things run smoothly and securely.

And because we care about the world around us we make conscious choices about the tech we use always exploring how we can bring technology sustainability and people together.

So If youre someone who sees technology as a tool to make things betterfor people and the planet join us.

Provide Support to our users

• As a key member of the IT Team youll handle both support and service requests efficiently focused on giving our users an excellent experience

• Roll up your sleeves and troubleshoot and resolve technical issues across software hardware and connectivity escalating when needed.

System Administration & Maintenance

• Get under the hood to manage devices updates and security configurations.

• Keep a close watch on our IT infrastructure monitoring performance and using best practices to keep everything stable and secure.

EndUser Training and Documentation

• Help people get the best out of our tech by running friendly and useful training.

• Keep our knowledge base sharp and simple so anyone can find answers fast when things go wrong.

IT Project Support

• Get handson with new tech rolloutswhether its fresh software major upgrades or fullon migrations.

• Team up with others across the business to make sure new tools land smoothly and actually work for people

Essential Technical Skills

• IT Support Experience At least 2 years in an IT support helpdesk or IT technical role.

• Microsoft 365 Expertise Strong experience supporting Microsoft 365 services including Entra (Identity) Exchange (Email) Defender (Security) and Intune (Endpoint Management).

• Networking Knowledge Understanding of Networking DNS DHCP VPNs Switches and firewalls

• Security Awareness Experience implementing and maintaining security best practices including MFA SSO endpoint protection access controls and phishing prevention.

• Hardware & Infrastructure Experience supporting Windows (and a few Mac devices) Mobile devices meeting room AV equipment tablets and other IT hardware.

For full job details and person specification please download here: Job Description

Benefits:

Family and Finance Benefits Enhanced parental leave Contributory pension (matched up to 5 Group life assurance Employee assistance programme

Heath Benefits Private medical insurance Private dental insurance Virtual GP Eyecare vouchers Flu Vaccinations

Green Benefits Green travel incentive Cycle to work scheme Electric car scheme and charging

Annual Leave 25 days holiday rising by 1 day per year to a maximum of 30 days

To find out more:

To apply click on the apply button at the top of the page and follow the application form.

If you have any questions require a different method of application or theres any way we can support you in our recruitment process then please contact us

Oxygen House is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race sex disability religion/belief sexual orientation or age.

At Oxygen House Limited we are committed to cultivating an inclusive and equitable environment where all individuals can thrive and make an impact.