Salary: 30878 per annum

Location: Hybrid 3 days in the office) Peterborough

6 months fixed term 35 hours per week Monday Friday between 8am and 6pm.

A place to create moments that matter

Thousands of families across the country rely on us for a safe affordable home. And as the housing crisis deepens the work we do has never been more important.

Its this belief that everyone deserves a place to call home that drives everything we do. Together we find new ways to understand and champion our customers support them and drive positive change.

For a career that means more and makes a meaningful impact on society this is the place to be.

About the role

Always motivated to achieve brilliant standards of service ourComplaints Resolution Partnersprovide a firstclass customer experience based on trust to our customers. Whilst we endeavour to always provide the best service to ensure our customers feel safe and secure in their homes things dont always go to plan.

It can be a stressful time when things go wrong so strong communication skills empathy professionalism and resilience are key. Youll liaise with contractors and internal departments to thoroughly investigate complaints and gather evidence to provide clear detailed responses to our customers and seek their feedback to resolve their complaints within set timescales and enable continuous improvement of the service.

This is a great opportunity to make a difference for our customers and gain exposure across the business.

To view/download the job description please clickhere.

Salary

The spot salary for this post is 30272 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5 or 10 below the spot salary.

About you

You will have extensive complaint handling experience in a regulated environment dealing with stage 1 and stage 2 complaints including the awareness of the regulations set out byan Ombudsman. Youll also have exceptional customer service skills with the ability to listen attentively empathise with customers and respond impartially. As we adhere to a regulated process with defined timescales for handling complaints youll be processoriented driven by a passion for problemsolving and ensuring issues are resolved within given timeframes. Strong influencing and stakeholder engagement skills are essential as youll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis. Meticulous attention to detail accuracy and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome.

Interviews

1st stage interviews will take place on 9th May via Teams.

2nd stage interviews will take place at our Peterborough office on 15th and 16th May. Successful candidates will then be asked to complete a customer service survey.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here youll have the opportunity to learn new skills thrive in our collaborative environment and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus the opportunity to purchase more access to an online GP gym discounts and a day to spend volunteering for a cause that matters to you.

If you require reasonable adjustments to any part of our recruitment process please let us know we will ensure requirements are met.

Please dont delay in submitting your application. Where roles are urgent or we receive a high volume of applications we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role please email:

Please note candidates must have current eligibility to live and work in the UK Accent do not currently hold a sponsorship license.

We are excited about our future and if you are too wed love to hear from you.

If youre looking for a place you can make a positive difference to society to our organisation and to your future apply today.