Head of Operations Transformation
Head of Operations Transformation
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Job Description
Linklaters is a global law firm with 31 offices in 21 countries worldwide. We are one of The Times Top 50 Employers for Women a Working Families Top 30 employer recognised by Stonewall as the leading employer for LGBTQ inclusion and by the Social Mobility Employer Index as a top employer for advancing social mobility.
We love hearing from anyone who is enthusiastic about changing the Legal industry. Not sure you meet all qualifications Let us decide! Research shows that women and members of other underrepresented groups tend to not apply to jobs when they think they may not meet every qualification when in fact they often do! At Linklaters we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
Head of Operations Transformation The role:
The Head of Operations Transformation will lead the strategic transformation of Linklaters global Operations function. This critical role focuses on enhancing service quality efficiency and consistency across regions through optimised processes innovative service delivery models and smart use of technology.
You will be expected to:
- Evaluate current operational models and implement globally aligned standardised approaches.
- Establish frameworks and governance structures to manage global operations projects effectively.
- Champion frontofhouse and employee experience initiatives setting global standards across all locations.
- Develop and optimise operational tools and processes to ensure consistency and an improved user experience.
- Define implement and track KPIs and success metrics to measure and improve operational performance.
- Monitor progress report value delivered (e.g. cost savings efficiency gains) and adapt transformation strategies as needed.
- Partner with senior leaders to align transformation objectives share best practices and ensure effective localised delivery.
Head of Operations Transformation What were looking for:
- 10 years experience leading complex crossfunctional transformation initiatives in a global matrixed organisation.
- Solid understanding of operational models service design and process optimisation across multiple regions.
- Proven success in delivering impactful change in areas such as workplace operations facilities service delivery and employee and visitor experience.
- Strong ability to align transformation strategies with business objectives and lead effectively in ambiguous and evolving environments.
- Demonstrated success in engaging senior stakeholders managing crossfunctional teams and driving largescale cultural and behavioural change.
- Adept at implementing governance frameworks KPIs and tools to ensure accountability and track outcomes.
Head of Operations Transformation Whats on offer:
This role is based at the Linklaters London office with a hybrid working model available.
Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution youll be making to our success. These include:
Health & Wellbeing
- Private Medical Insurance
- Free inhouse fitness centre and subsidised health club memberships
- Free onsite GP service and periodic health assessments
Finance
- Pension and flexible savings options
- Income protection and life assurance
- Mortgage advice and willwriting services.
Family & Lifestyle
- Electric car and cycle to work schemes.
- Emergency family care
- Additional holiday/birthday leave.
- Maternity/paternity/shared parental leave.
- Travel insurance and season ticket loan
- Option to join sports and social clubs as well as our employee networks groups (such as our Gender Equality With Pride or Social Mobility Networks)
Technical Skills
This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of and requirements for the performance of this job. As such the role may also include the undertaking of additional tasks as required.
Application Policy
Applications and CVs (direct or via agency) areonlyaccepted online via the related to our roles must be directed to the relevant recruitment team andnotthe partners practices or stakeholders forlegal rolesorforbusiness team roles.
Required Experience:
Director
Employment Type
Full Time
