IT Application Specialist
IT Application Specialist
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Job Description
Who we are
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a strong Senior IT Applications Specialist who ishighly motivated and very passionate about the companys success growth and service quality. Youwill have superior analytical and problemsolving skills high internal client satisfaction standards and timeliness. This role will be pivotal in exploring designing and deploying AI solutions including chatbots and advanced search functionalities to enhance IT services and improve employee productivity.
What youll do:
The Senior IT Applications Specialist is responsible for the design configuration implementation and maintenance of Geotabs IT application systems. This position is also responsible to maintain a secure and highly available application environment. You will be responsible for identifying and implementing features functions and capabilities to support internal client business plans. Role includes investigating and troubleshooting application issues of a complex nature identifying improvement in existing applications and clearly communicating these to the appropriate teams. This position requires you to work with other internal and external resources to maximize business benefits associated with these applications.
How youll make an impact
Understands how their work as an application specialist fits into Geotabs ecosystem takes initiative to identify problems and propose team projects that resolve them.
Owns design planning and testing for projects enhancements and break/fix issues.
Endtoend responsibility for designing implementation and maintaining of managed enterprise IT applications.
Works with their team and adjacent teams to solve problems. Escalates problems that have wider scope. More senior involvement in problem solving and encouraging team members to work through issues that have a more narrow scope.
Establish relationships with various teams in order to troubleshoot issues and develop long term solutions effectively.
Design configure implement and maintain applications and service requirements while researching and establishing best practices.
Lead and/or participate in projects as a technical subject matter expert.
Analyzing new functionality in application releases to determine how it should be used.
Plan coordinate and test upgrades for enterprise applications recommending changes for improvement as needed while ensuring systems will operate correctly in current and future environments.
Work closely with business owners in order to understand business needs and manage expectations of users being supported.
Perform daily health checks to detect issues and minimize downtime.
Performance tuning by identifying ways to maximize the potential and ensure high availability of applications.
Identify and resolve medium to highly complex production problems for supported applications.
Provide advice and recommendations to management regarding technology directions decisions security policy and roadmap.
Lead and ensure indepth analysis of problems and initiate corrective actions and implementation of preventative measures.
Lead in knowledge transfer sessions and documentation mentor peers.
Create and maintain SOPs for application portfolio including other technical documentation to be used by internal Geotab technical and nontechnical teams.
Write and maintain automation scripts and leverage configuration management to increase system efficiency and effectiveness.
Maintain application monitoring / alerting capability.
Maintain knowledge of docker containers in a production environment.
Management of global Active Directory infrastructure including patching and general maintenance.
Manage Google Workspace within Geotabs corporate system and service environment.
Experience managing Mobile Device Management (MDM) solutions.
Zero Trust Architecture management.
Ability to effectively prioritize multiple requests projects and activities typically working under pressure.
Participate in an afterhours oncall rotation.
Support Geotab global strategic initiatives.
Participate in a 24x7 oncall rotating schedule (if applicable).
Lead the implementation and management of AIdriven IT solutions such as conversational AI for internal support and intelligent search tools.
Identify and evaluate opportunities to apply AI for solving business challenges and enhancing overall employee productivity and experience.
Champion AIinspired change enablement and management practices within the IT department and broader organization.
What youll bring to the role
5 8 years of experience in technical functional & system support of IT applications.
5 8 years experience with Cloud Platforms (platform components assembling applications and runtime architecture).
Advanced knowledge of ChromeOS Windows Mac and Linux OS installation configuration troubleshooting and maintenance.
Advanced knowledge of SSO methodologies (SAML & LDAPS).
Strong programming/scripting knowledge Powershell Python Bash etc.
Expert in managing and supporting Linuxbased environments.
Expert in managing and configuring Active Directory/Group Policy.
Experience with cloud computing platforms including Google Cloud AWS and Microsoft Azure.
Experience with Zero Trust Architecture.
Able to work well under pressure and respond to fast changing priorities and deadlines.
Highly organized and able to manage multiple tasks and projects simultaneously.
Excellent verbal and written communication skills.
A strong teamplayer with the ability to engage with all levels of the organization.
Strong technical competence using software programs including but not limited to Google Suite for business (Sheets Docs Slides).
Entrepreneurial mindset and comfortable in a flat organization.
Experience with or a strong demonstrated aptitude for implementing AI solutions (e.g. chatbots AIpowered search process automation) within an enterprise IT environment.
Possesses an innovative mindset with the ability to conceptualize and articulate how AI can transform IT operations and solve business problems.
Professional certification in IT (e.g. Google ACE Google Professional Collaboration Engineer Linux AWS) highly valued.
Why job seekers choose Geotab
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to fulltime permanent employees only
How we work
Required Experience:
Unclear Seniority
Employment Type
Full Time
