Customer Compliance Specialist
Customer Compliance Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Manages customer complaints assuring accurate complaint description root cause is identified and a meaningful preventative measure is documented. Determines if customer claims are valid based on complaint evidence and works to minimize NWF financial exposure.
Essential Functions:
- Manages and resolves customer accommodations complaints inquiries credit requests returns and demands
- Reviews actions as documented in the PSR are applicable and follow up with appropriate people and departments as necessary to facilitate closure
- Determines when PSR information is complete and complaint can be closed
- Administers the Supplier Deviation Reporting (SDR) process & system
- Adjudicates disagreements on complaint accountability to assure the correct department is identified
- Determines validity and scope of claims are accurate to minimize NWF financial exposure
- Prepares processes and authorizes credits returns allowances and adjustments
- Provides Accounting Department return or claims accrual information for period close
- Monitors PSR Database for anomalies to assure accurate reporting
- Review manage and approve freight charges and determines accountability
- Provides backup support when necessary to the Compliance Coordinator
- Performs other duties as assigned
Interaction:
- Works with all manufacturing facilities
- Interacts with Plant Management including Plant Managers and Quality Managers
- Interacts with all Corporate functions but primarily Sales R&D and QA
- Occasionally interacts with Senior Management
Qualifications:
- Minimum 12 years of experience in Quality or Compliance in a manufacturing industry
- Knowledge of NWF manufacturing and products to enable investigation of complex issues
- Strong verbal and written communication skills
- Strong Analytical and problem solving skills
- Multitasking and Organizational Abilities
- Negotiating Skills
- Decision Making
- Ability to determine trends
- Root Cause Analysis
- General knowledge of Adobe applications Microsoft 0ffice and Lotus Notes
Benefits
- Medical Insurance
- Prescription Drug Plan
- Dental/Vision Insurance
- Employee Incentive Plan
- Flexible Spending Account
- Cash Accumulation Plan401K
- Life/AD&D Insurance
- Short Term/LongTerm Disability
- Vacation Plan
- Paid Holidays
- Employee Assistance Program
- Adoption Assistance Program
- Tuition Reimbursement
- Maternity/Paternity Leave
- Pet Insurance
$55900$65000 a year
Required Experience:
Unclear Seniority
Employment Type
Full-Time
