Senior Product Manager Digital Services fmx
Senior Product Manager Digital Services fmx
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Job Description
Your tasks
As Product Manager for our Digital After Sales products you will havetwo key responsibilities:
defining the offering for remote service and support of robot fleets and specifying the technical requirements for the software tools and infrastructure that deliver our After Sales offering.You will be responsible for discovering and defining requirements for a range of technical solutions in our Digital After Sales portfolio such as remote updates of robot fleets the provision of robot log data for efficient remote customer support and commissioning tools for service technicians.
You will ensure that our Digital After Sales offering meets customer needs and stands out as a unique selling point for our robots. To achieve this you will assess the total cost of ownership of our robots and identify opportunities for innovation in the area of service and support.
You willempathize deeply with your key user personas and empower them to effectively execute their jobs to be done including our customers remote support agents and service technicians.
You will collaborate closely with a wide range of internal stakeholders most importantly Jungheinrichs After Sales organization the standards and process team as well as our development teams.
Youll play a key role in ensuring our robots remain valuable serviceable and supportable throughout their lifecycle turning After Sales into a driver of customer satisfaction and business growth.
Requirements
You have successfully completed your studies in (Industrial) Engineering Computer Science or a related field.
You have 5 years of experience as a Product or Program Manager for B2B software products in agile product development setups.
You have proven experience identifying and solving customer problems in ways that create business value.
You have an excellent understanding of technical interdependencies combined with strong critical and entrepreneurial thinking.
You are skilled at structuring and writing clear unambiguous technical requirements.
You thrive when working with a wide range of internal and external stakeholders.
You bring a positive mindset actively seek responsibility and take initiative to improve both products and internal processes.
You are fluent in both German and English.
Nice to have
Experience in the area of customer success or after sales
Experience with cloud solutions
Experience in the robotics and/or logistics industry
What we have to offer
- Cuttingedge technology: As pioneers in robotics we are able to navigate and manipulate without rails and guides and offer solutions to processes that no one could automate ever before!
- Team: We are an international team with more than 25 nationalities. Youll work in a team with exceptionally smart humble collaborative and hardworking individuals.
- Culture: Come as you are! Join a vibrant inventive and diverse team that values collaboration over hierarchy. To innovate you need to fail from time to time we always learn and improve.
- Workplace: Our office islocated near the SBahn station Hirschgarten. We work in a loftstyle office with great equipment our own workshop and testingarea.
- Full Board: You dont feel like thinking about what you want to have for lunch tomorrow not to mention preparing it Luckily our french cook treats us with a freshly cooked free lunch everyday! And as the cherry on top there is a packed fridge with drinks fresh fruits and of course coffee!
- Flexibility: Flexibility is a top priority for us. Our hybrid working model for positions where presence is dispensable helps to achieve a healthy worklife balance.
- Benefits: We offer attractive holiday health careand compensation more about our current benefitshere.
About us
Required Experience:
IC
Employment Type
Full-Time
