Sr Product Manager Buyback
Sr Product Manager Buyback
Posted on :
30-04-2025
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1 Vacancy
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Job Description
About
strives to be Earths most customercentric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want low prices vast selection and convenience continues to grow and evolve as a worldclass ecommerce platform. Amazons evolution from Web site to ecommerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.
About the Role
Sr. Product Manager Value added services (Buyback)
Services landscape spans myriad customer needs including affordability through old product buyback worryfree delivery through openbox inspection doorstep services (e.g. Installation assembly) to get product readytouse and postpurchase experiences catering to handholding customers on device support needs across product lifecycle. 5star services experience is a critical purchase and satisfaction driver especially for high consideration products bought online. We aspire to make Amazon the preferred destination for shopping serviceeligible products by driving bestinclass services experience across stages in customer journey to position services as a purchase inducer rather than a purchase supporter. As a Product Manager leading buyback service experience charter you will own the roadmap for key capabilities spanning website notifications station operations and doorstep app workflows to drive the right experience for Amazon customers. You will work directly with a crossfunctional set of stakeholders such as User research and UX category operations category teams customer services Finance and legal apart from WW platform teams. You will also be working closely with engineers SDMs and TPMs to drive design to implementation.
Key job responsibilities
The candidate will be responsible for building marketfirst customer offerings right from concept to launch. S/he will work with crossfunctional stakeholder set to socialize the product vision scope the product devise GTM strategy and drive adoption of the launched product. The owner will need to demonstrate business judgement in evaluating tradeoffs between opportunity and feasibility apart from resourcefulness to invent his or her way out of obstacles. The experience will offer an exciting opportunity to work at the intersection of meaningful scale and innovation (with market leading products). Other key Responsibility will include:
1. Support product strategy and vision using internal data and external analysis.
2. Assist in defining creative high quality simple product requirements and roadmaps based on product strategy.
3. Manage prioritization and tradeoffs among customer experience performance and operational support requirements.
4. Create buyin for the product vision both internally and with key partners
5. Work closely with engineering teams to deliver products to market using agile development methodologies.
6. Stay current and report on industry trends including new opportunities competitor capabilities etc.
7. Measure and analyze existing products and business models for opportunities to innovate and improve providing additional benefits to developers and customers
8. Proactively identify and resolve strategic issues that may impair the teams ability to meet strategic financial and technical goals
5 years of product or program management product marketing business development or technology experience
Experience with feature delivery and tradeoffs of a product
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience as a product manager or owner
Experience owning technology products
Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
strives to be Earths most customercentric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want low prices vast selection and convenience continues to grow and evolve as a worldclass ecommerce platform. Amazons evolution from Web site to ecommerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.
About the Role
Sr. Product Manager Value added services (Buyback)
Services landscape spans myriad customer needs including affordability through old product buyback worryfree delivery through openbox inspection doorstep services (e.g. Installation assembly) to get product readytouse and postpurchase experiences catering to handholding customers on device support needs across product lifecycle. 5star services experience is a critical purchase and satisfaction driver especially for high consideration products bought online. We aspire to make Amazon the preferred destination for shopping serviceeligible products by driving bestinclass services experience across stages in customer journey to position services as a purchase inducer rather than a purchase supporter. As a Product Manager leading buyback service experience charter you will own the roadmap for key capabilities spanning website notifications station operations and doorstep app workflows to drive the right experience for Amazon customers. You will work directly with a crossfunctional set of stakeholders such as User research and UX category operations category teams customer services Finance and legal apart from WW platform teams. You will also be working closely with engineers SDMs and TPMs to drive design to implementation.
Key job responsibilities
The candidate will be responsible for building marketfirst customer offerings right from concept to launch. S/he will work with crossfunctional stakeholder set to socialize the product vision scope the product devise GTM strategy and drive adoption of the launched product. The owner will need to demonstrate business judgement in evaluating tradeoffs between opportunity and feasibility apart from resourcefulness to invent his or her way out of obstacles. The experience will offer an exciting opportunity to work at the intersection of meaningful scale and innovation (with market leading products). Other key Responsibility will include:
1. Support product strategy and vision using internal data and external analysis.
2. Assist in defining creative high quality simple product requirements and roadmaps based on product strategy.
3. Manage prioritization and tradeoffs among customer experience performance and operational support requirements.
4. Create buyin for the product vision both internally and with key partners
5. Work closely with engineering teams to deliver products to market using agile development methodologies.
6. Stay current and report on industry trends including new opportunities competitor capabilities etc.
7. Measure and analyze existing products and business models for opportunities to innovate and improve providing additional benefits to developers and customers
8. Proactively identify and resolve strategic issues that may impair the teams ability to meet strategic financial and technical goals
5 years of product or program management product marketing business development or technology experience
Experience with feature delivery and tradeoffs of a product
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience as a product manager or owner
Experience owning technology products
Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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