Processor Workflow - Bilingual
Processor Workflow - Bilingual
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Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
Our Business Client Centre (BCC) provides specialized services and support to business clients including small medium and large corporations. The Workflow Coordinator is accountable for monitoring the inbound Rightfax queues and Outlook email boxes for incoming faxes and emails from internal and external clients. Upon receipt of an incoming fax or email the Coordinator views the fax or email instruction and directs it to the appropriate team within the Business Contact Centre (BCC) for the Workflow Coordinator youll interact on a regular basis with the BCC teams and other CIBC partners in order to clarify clients requests identify the processing team involved and to escalate requests which require immediate attention
At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 13 days per week onsite while other days will be remote.
How youll succeed
Teamwork Work closely with your team to deliver a great customer experience. Ensure that your teams collective work meets quality standards deadlines and service level agreements
Organizational skills Complete workload and meet variety of deadlines (i.e. daily biweekly monthly). This may involve coordinating work with others in the team accommodating a few variables/factors to organize work. Monitor workflow to ensure priority is given to unresolved matters that cause backlog or delays in process flow.
Communication Strong communication skills (both written and verbal) with the ability to communicate in a clear concise manner. Respond to questions and provide guidance.
Who you are
Youre motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile because it is the right thing to do.
You know that details matter. You notice things that others do not. Your critical thinking skills help to inform your decision making.
Youre goal oriented. You are motivated by accomplishing your goals and delivering your best to make a difference.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.
Youre fluent in French and English to serve our clients in the community.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Mont1155 Rene Levesque 3rdEmployment Type
RegularWeekly Hours
37.5Skills
Accountability Communication Interpersonal Communication Office Administration Organizational Efficiency Personal Initiative Technical AcumenEmployment Type
Full-Time
