drjobs Site Reliability Engineer

Site Reliability Engineer

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1 Vacancy
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Job Location drjobs

Boston - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

About SimpliSafe

Were a hightech home security company thats passionate about protecting the life youve built and our mission of keeping Every Home Secure. And weve created a culture here that cares just as deeply about the career youre building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We dont just want you to work here. We want you to grow and thrive here.

Were embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our stateoftheart office on two core days typically Tuesday and Wednesday to work together in person and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring

Well were growing and thriving. So we need smart talented and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

What Youll Do

At SimpliSafe we design develop manufacture and sell our own line of wireless connected home security systems: home sensors cameras and locks. Our technology and service platform secures the homes of millions of Americans without the hassles long term contracts or fees of traditional Home Security. Protecting our customers and their families is a tremendous responsibility so we are doubling down on our focus to the customer.

As a Site Reliability Engineer at SimpliSafe you will partner crossfunctionally across all of Engineering and at times across the entire organization (Product Engineering Legal Manufacturing Contact Center Marketing and Fulfillment) to solve for the customer. Building on our strong customercentric culture you will frequently face challenges stemming from anywhere across the technical stack and then work closely with Dev owners to deliver solutions to our customers this will require broad technical skills and effective communication across key stakeholders.

As part of our Customer Success Engineering Team you will immediately have an outsized impact upon our customercentric culture as you collaborate negotiate and drive customer successful outcomes.

Responsibilities

  • Build tools to maximize customer success whether in service to reliability telemetry performance and/or scale issues
  • Technical triage and management of impactful customer product and/or servicerelated incidents including oncall
  • Data and statistical analysis with a unique and determined approach to understanding challenging data sets
  • Drive escalated technical issues both in individual and in aggregated form
  • Collaborate effectively with the various departments involved in investigation and remediation
  • Service stability and reliability mindset alerting monitoring logging health checks
  • Close the loop with every case never satisfied with open questions
  • 5 Whys curious mindset always believe that one example could be a symptom of a much larger issue
  • Deliver short medium and long term solutions individually as a team and as a company
  • Communicate on a deeply technical level with stakeholders to improve and optimize our products infrastructure and services
  • All the while continuously learning and improving

About You

  • Site Reliability Engineering (SRE) experience and/or Computer Science (or equivalent) Bachelors degree
  • Scripting development and SQL experience
  • Command line and IDE expertise
  • Extremely effective communication skills
  • Proactive pragmatic multithreaded problem solver
  • Ferociously curious
  • Humble present learning mindset
  • Speaking up for the customer with a determined smile
  • Cloud technology experience
  • Experience in a HW company is a plus!

What Values Youll Share

  • Customer Obsessed Building deep empathy for our customers putting them at the core of our work and developing strong longterm relationships with them.
  • Aim High Always challenging ourselves and others to raise the bar.
  • No Ego Maintaining a no job too small attitude and an open inclusive and humble style.
  • One Team Taking a highly collaborative approach to achieving success.
  • Lift As We Climb Investing in developing others and helping others around us succeed.
  • Lean & Nimble Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

We wholeheartedly embrace and actively seek applications from all individuals no matter how they identify. We are committed to cultivating a diverse and inclusive workplace and we believe our work is enriched when we incorporate a multitude of perspectives backgrounds and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process to perform the essential functions of a position or to receive other benefits and privileges of employment please contact .

Employment Type

Full Time

About Company

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