Project ManagerScrum Master- Sr Manager
Project ManagerScrum Master- Sr Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Senior Manager Project Management
Were looking for someone with a strong work ethic and the ability to work well both independently and within the context of a larger reciprocal environment.
Selfstarting intellectually curious and creative individual comfortable operating in a fastpaced varied environment
Responsibilities
Project rollouts plan and implement projects from clientside and Genpact (internal)
Development management and governance of the project
Build a project plan communication plan define project scope goals and results
Perform project impact analysis
Implement and lead change when vital to meet project outputs
Evaluate and assess the results of projects
WBR Build and present WBR slides as needed
WPPR Provide support for WPPR calls and data analysis
Data & analysis Respond to any and all client requests and Genpact leadership teams
POC for Partner Project Management Team Lead GRT OG and policy changes from client projects team
Supervise all rollouts Calculate the impact of rollouts on AHT consistency and activity codes
Coordinate with crossfunctional teams to ensure the smooth rollout of projects
Supervise and Supervise Realtime R&Rs Site performance etc.
Evolve & Churn process
Risk Communication emails Process Map creation
Help with RTA and reporting functions as and when needed
Driving Continuous Improvement Initiatives
Running of projects independently
Qualifications
Minimum qualifications
Any Graduate/Post Graduate degree or equivalent with an excellent academic record
Should have handled a team of 80 to 100 people
Preferred qualifications
Excellent Analytical & Interpersonal skills
Preferably the candidates prior experience in Internetbased accounts and Customer service industry
Ability to do rootcause analysis for process gaps highlighted
Leading calls with Clients/ other business functions Independently
Proficient with MS Excel MS Word MS PowerPoint
Ability to handle pressure Timelines and Customer Demands
Resultsoriented and executionoriented
Project management experience.
Customer Management exposure and good presentation skills is a must
LEAN/Six Sigma Trained Tested and Certified (preferred) Project Management
Required Experience:
Senior IC
Employment Type
Full-Time
