Senior General Liability Property Damage Technical Claims Specialist

Argo Group is a leader in specialty insurance with a vibrant culture built on respect equality wellness and opportunity. Were an innovative organization thats small enough to be agile and big enough to make a difference in our industry.

Our collaborative workplace is continuously evolving to ensure all employees feel:

• Comfortable bringing their whole selves to work.
• Confident that they will be treated respectfully.
• Recognized for their performance and provided with equal opportunities to succeed.

At Argo skill meets opportunity. If youre wired to raise your hand and ask Where can I help youll thrive with us.

A Brief Overview

We are looking for a highly capable Senior General Liability Property Damage Technical Claims Specialist to join our team and work from any of the following Argo offices: Chicago Los Angeles New York City Omaha Richmond (VA) Rockwood (PA) or San Antonio. We work together in the office five days a week in order to strengthen our culture build team connections and drive profitability. This role will be adjudicating our most complex thirdparty commercial general liability property damage claims for our customers. In addition this role will adjudicate less complex construction defect claims.

How You Will Make an Impact:

• Working under limited oversight under broadmanagementdirectionadjudicate thirdparty commercial General Liability Property Damage claims at the highest authority limits on assignments reflecting the highest degree of technical complexity potentially with major impact on departmental under technical direction and within significant limits and authority adjudicate construction defect casualty claims.
• Conducting detailed information gathering analysis and investigation to find solutions to issues that are numerous and undefined.
• Reporting to senior management and underwriters on claims trends and developments.
• Analyzing claims forms policies and endorsements client instructions and other records to determine whether the loss falls within the policy coverage.
• Investigating claims promptly and thoroughly including interviewing all involved parties.
• Managing claims in complex litigation.
• Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution.
• Properly setting claim reserves taking into account how different policy wordings impact the claims reserving process.
• Identifying loss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management.
• Identifying assigning and coordinating the assignment and coordination of expertise resources to assist in case resolution.
• Preparing reports for file documentation
• Applying creative solutions which result in the best financial outcome.
• Negotiating highly complex settlement packages within scope of authority in order to settle claims in most cost effective manner.
• Processing mail and prioritizing workload.
• Responsible for telephone calls and written correspondence to/from various parties (insured claimant etc..
• Having an appreciation and passion for strong claim management.

What We Need:

• A deep knowledge of third party commercial general liability property damage claims typically achieved through a minimum of:
  • Seven years experience adjudicating commercial general liability property damage claims.
  • Bachelors degree from an accredited university required. Two or more insurance designations or four additional years of related experience adjudicating commercial general liability property damage claims beyond the minimum experience required above may be substituted in lieu of a degree.
  • Licenses in multiple jurisdictions. Applicants either need to possess a General Adjusting License in Florida Texas or Wyoming or currently be licensed in multiple other jurisdictions. In addition applicants must have the ability within three months of hire to obtain other licenses in each jurisdiction (either through reciprocity of their Florida Texas or Wyoming license or by obtaining a license in each jurisdiction (such as required by New York and California).

• A general familiarity with construction defect claims is preferred but not required.
• Must have good business acumen (i.e. understand how an insurance company works and makes money including how this role impacts both Argo Group and our customers ability to be profitable).
• Ability to regularly exercise discretion and independent judgment with respect to matters of significance.
• A strong focus on in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:
  • Finding a way to achieve success through adversity.
  • Being solution (not problem) focused
  • Thinking with a global mindset first.
• Must be tenacious in ability to investigate claims by interviewing various parties and researching coverage issues and potential subrogation opportunities.
• Must have excellent communication skills and the ability to build lasting relationships.
• Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.
• Successful traits (flexibility ability to thrive in change being resourceful on your own) necessary to work in a fastpaced environment that is evolving constantly.
• Excellent evaluation and strategic skills required.
• Strong claim negotiation skills a must.
• Knows how claims reserving techniques are used and how to assess whether a claim reserve is accurate.
• Ability to develop and maintain productive relationships with clients business partners and organizational peers with a focus on timely and meaningful exchanges of information.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Demonstrates innovative thinking and regularly shares ideas to help the team whenever possible
• Consistently considers all options and is not governed by conventional thinking.
• Client focus the ability to effectively determine specific client needs and to provide value added solutions.
• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients business which may include CEO.
• Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
• Proficient in MS Office Suite and other businessrelated software.
• Polished and professional written and verbal communication skills in order to present information accurately and effectively.
• The ability to read and write English fluently is required.
• Must demonstrate a desire for continued professional development through continuing education and selfdevelopment opportunities.
• Licensed Claims Examiner (Based on state) Must be licensed or have ability to quickly obtain a license in each jurisdiction requiring a license to adjudicate first party claims within 120 Days.

Physical Demands

Unless otherwise specified below as an essential function of the job this role generally operates within a standard office environment requiring the use of a PC and other related office equipment.

About Working in Claims at Argo Group

• Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging diverse and impactful.
• Our Adjusters and Managers are empowered to exercise their independent discretion and within broad limits and authority be creative in developing solutions and treat each case as the unique situation it is.
• We have a very flat organizational structure enabling our employees have more interaction with our senior management team especially when it relates to reviewing large losses.
• Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.
• We believe in building an inclusive and diverse team and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

PLEASE NOTE: At this time Argo Group will not sponsor an applicant for employment authorization for this position.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group please contact our Benefits Department at.

To all recruitment agencies: Unless you have been requested to work on this position or other positions with Argo Group please do not forward any resumes to Argo Group employees. Argo Group is not responsible for any fees related to unsolicited resumes.

Argo Group International Holdings Inc. (Argo or the Company) is a wholly owned subsidiary of Brookfield Wealth Solutions Ltd. (BWS) a New York and Torontolisted public company. Argo with over $8 billion of assets on its balance sheet is a leading underwriter of specialty insurance products in the property and casualty (P&C) market working with independent agents wholesale brokers and retail brokerage partners to deliver collaborative solutions for niche markets.

BWS is a leading wealth solutions provider focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services and tailored capital solutions. BWS is backed by Brookfield Corporation a leading global investment firm whose asset management business manages more than $1 trillion in assets as of September 30 2024.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age ancestry color gender gender expression gender identity genetic information marital status national origin or citizenship (including language use restrictions) denial of family and medical care leave disability (mental and physical) including HIV and AIDS medical condition (including cancer and genetic characteristics) race religious creed (including religious dress and grooming practices) sex (including pregnancy child birth breastfeeding and medical conditions related to pregnancy child birth or breastfeeding) sexual orientation military or veteran status or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

The collection of your personal information is subject to our HR Privacy Notice

Our Benefits

Developing our employees professionally and personally strengthens our organization.
Argo Group offers an attractive Total Rewards package that includes:

• A culture that recognizes performance and empowers employees to excel offering competitive compensation and merit driven profit sharing.
  
  
• Workplace policies that support employee wellbeing include flex time and floating holidays.
  
  
• Comprehensive health wellness and financial planning options that employees can tailor to meet their personal and family needs. In addition to traditional health and wellness plans benefits include dental disability life insurance medical and vision insurance matching 401(k) retirement savings generous paid time off 21 days of PTO 11 paid company holidays 3 floating holidays and a paid voluntary day) paid caregiver and parental leave paid bereavement jury duty/court appearances and military (up to 14 days) leave employee assistance program (EAP) and an array of voluntary benefits.
  
  
• Argo Academy a digital and instructorled platform that offers continuous learning and professional development Trainingmagazine lists Argo among the Training Top 125 Companies. Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations in addition to traditional university and higher education programs.
  
  
• An inclusive culture that develops and sponsors diverse teams encourages crossfunctional engagement and collaboration builds community through employee resource groups (ERGs) and provides an environment that welcomes ongoing dialogue creative innovation professional and personal development.
  
  
• Active community outreach and volunteer programs.
  
  
• A generous Employee Referral program that results in approximately 25 of all new hires annually.