Technical Support Engineer
Technical Support Engineer
Posted on :
30-04-2025
Employer Active
1 Vacancy
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Job Description
Technical Support Engineer
KEY EXPECTED ACHIEVEMENTS
- Provide 1st and 2ndlevel support for applications and middlewares to ensure smooth business operations.
- Respond promptly to service requests and incidents providing detailed solutions or escalations as needed.
- Change Management: Participation in the change management process
- Problem Management: Participation in the analysis of root causes of incidents
- Monitor application performance and perform necessary maintenance and upgrades.
- Create maintain and manage knowledge base articles and documentation for internal and enduser support.
- Collaborate with crossfunctional teams to improve application functionality and efficiency.
- Perform system diagnostics software configuration and basic database queries to resolve issues.
- Monitor and report on application metrics including uptime performance and user satisfaction.
Technical Skills
- Operating Systems: Proficiency in Windows and Linux
- Hardware Knowledge: Familiarity with servers storage devices and other hardware components.
- Troubleshooting: Ability to diagnose and resolve software Operating Systems issues.
- Scripting and Automation: Skills in scripting languages like Python PowerShell or Bash to automate tasks
- Virtualization: Basic knowledge of VMware HyperV or other virtualization technologies
- Database Management: Basic knowledge of SQL and database management systems
Interpersonal Skills
- Customer Service: Strong communication skills to explain technical issues to nontechnical users
- ProblemSolving: Analytical skills to diagnose and resolve issues efficiently
- Time Management: Ability to prioritize tasks and manage time effectively
- Team Collaboration: Working well with other team members and departments
- Adaptability: Willingness to learn new technologies and adapt to changing environments
Additional Skills
- Technical Documentation: Writing clear and concise documentation for troubleshooting and procedures
- Security Awareness: Understanding of basic cybersecurity principles to protect systems and data
Benefits:
- Career development and training opportunities.
- Friendly collaborative work environment with opportunities to make an impact.
Qualifications:
- Bachelors degree in computer science Information Technology Engineering or related field or equivalent work experience.
- English fluent (B2 C1
Missions:
- Perimeter: All Business application Worldwide in production.
- Resolve incident in a short time to give to the Business the best Quality.
- To work transversely with other service lines and business entities to meet the key performance indicators.
- Continuous improvement by participating to Problem management.
The main activities are:
- Contribute to incident resolution service request completion and Change implementation
- Participate to patching activities
- Collaborate with other service in Michelin DOTI organizations including external partners.
Shift Structure:
- The support team operates 24/7 with shifts organized to ensure continuous coverage.
- Shifts are typically 8 hours long with rotations to cover day evening and night shifts.
- Flexibility to work weekends and holidays as part of the shift rotation is required.
Employment Type
Full Time
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