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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a notforprofit we support patient care research teaching and community service striving to provide exceptional care. We believe that highperforming teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for enhancing the overall patient and visitor experience within a healthcare setting. This position involves serving as a liaison between patients families and hospital staff providing exceptional customer service and ensuring a welcoming and supportive environment. This role also assists with patient navigation address concerns and promote a positive hospital image.Qualifications
- Essential Functions Greet patients visitors and staff with a warm and professional demeanor
- Assist patients and visitors with navigation within the hospital including directions to departments facilities and services.
- Address and resolve patient and visitor inquiries concerns and complaints in a timely and empathetic manner.
- Assist patients with checkin and checkout processes ensuring a smooth and efficient experience.
- Act as a liaison between patients families and hospital staff ensuring clear and effective communication.
- Inform patients and visitors about additional hospital services and programs that may benefit them.
Education
High School Diploma or Equivalent required or Associates Degree Healthcare Administration preferred or Associates Degree Related Field of Study preferred
Experience
Experience in customer service healthcare or a similar setting 01 year preferred
Knowledge Skills and Abilities
Exceptional interpersonal and communication skills with a strong focus on customer service.
Ability to handle sensitive situations with empathy and professionalism.
Strong problemsolving skills and the ability to work under pressure.
Proficiency with office software (e.g. Microsoft Office Suite) and general administrative tasks.
Ability to work collaboratively with diverse teams and departments.
Additional Job Details (if applicable)
Physical Requirements
- This is a stand on your feet position no sitting.
- Outdoor position. all types of weather conditions
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half PeopleFocused half PerformanceFocused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Employment Type
Full-Time
