IT Support Technician
IT Support Technician
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Job Description
Safetec of America Inc. is your trusted source for infection control first aid and compliance products for over 30 years. We are a fastgrowing OTC pharmaceutical company located in Buffalo NY. We are a familyowned local business with a reputation for retaining employees because we treat them like are seeking a motivated and detailoriented IT Support Technician to join our team. This position is responsible for providing technical support to employees assisting with hardware software ERP (Sage X3 system issues and supporting reporting needs. Experience with Crystal Reports and Computer System Validation (CSV) processes is highly desirable. Strong Excel skills are required.
Key Responsibilities:
- Respond to help desk requests via phone email or in person.
- Troubleshoot hardware issues (desktops laptops printers mobile devices).
- Assist users with Sage X3 ERP system navigation access setup and basic troubleshooting.
- Support Crystal Reports tasks including running reports and assisting with minor report modifications.
- Assist with activities related to Computer System Validation (CSV) for new or updated systems.
- Install and update software applications.
- Set up and configure new user accounts hardware and ERP access.
- Maintain IT equipment inventory and asset tracking.
- Perform basic network troubleshooting (WiFi VPN printer connections).
- Follow established procedures for setup troubleshooting validation documentation and problem resolution.
- Create and maintain Excel spreadsheets for data tracking reporting and documentation.
Qualifications:
- High school diploma or equivalent; associate degree in IT Computer Science or related field preferred.
- 2 plus years of experience
- Basic knowledge of Windows and/or Mac operating systems.
- Strong proficiency in Microsoft Excel (formulas pivot tables data analysis).
- Familiarity with Microsoft Office Suite (Word Outlook PowerPoint).
- Exposure to ERP systems Sage X3 experience is highly desirable.
- Experience or familiarity with Crystal Reports is highly desirable.
- Understanding of Computer System Validation (CSV) principles is a plus.
- Good communication problemsolving and customer service skills.
- Ability to work independently and as part of a team.
Working Conditions:
- Onsite role with occasional remote troubleshooting.
- Lifting and moving IT equipment (up to 30 pounds).
Required Experience:
IC
Employment Type
Full-Time
