Retail Banking Supervisor
Retail Banking Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
This person shall be responsible for leading and developing asuccessful team who embodies the service culture principals while also strategizing to meet and exceed branch and organizational goals. In addition this person will be responsible for creating and leading a customercentric and efficient approach to daily teller line branch operations while also maintaining client relationships and proactively developing new opportunities that put people first. This person should possess a strong knowledgebase of banking principles that aides in their ability to satisfy the needs of clients while also creating profitable relationships for the bank.
Qualifications: This person should have a minimum of a bachelors degree plusthree years of related experience or the equivalent. This person should have proven leadership skills that demonstrate assertiveness integrity empathy agility creativity decisiveness selfawareness. and gratitude. This person must possess strong written and verbal communication skills be an active listener and a knowledgeable facilitator. This person should be a solutionsdriven problem solver who is able to provide sound advice to staff clients and colleagues. This person should be genuinely personable collaborative and committed to nurturing the strengths and talents of their team.
Principal Responsibilities:
1. Lead the team and develop an atmosphere of teamwork open communication and unity. Provide oversight of all services offered. Actively mentor staff and ensure they are trained evaluated and motivated to perform their responsibilities in an effective and progressive manner.
2. Manage daily branch teller line operations to ensure professionalism consistency and efficiency while building accountability within each team member.
3. Consistently monitor teller linerelated procedures and expectations this includes regular quality control checks and cash counts. Conduct quarterly reviews and assure accordance with all branch audit requirements providing training on updates and changes accordingly.
4. Ensure a positive environment that encourages staff growth feedback and engagement while cultivating the embracement of FBTs mission and values.
5. Exemplify superior service that satisfies the wants and needs of the banks clients and guests and provides them with an experience indicative of FBTs culture and commitment to the communities we serve.
6. Enthusiastically develop maintain and grow new and existing relationships that are profitable to the bank while minimizing risk.
7. Anticipate needs and advise clients on solutions that personally benefit them.
8. Be an expert and educate clients in the banks suite of products services and processes that meet both client and community needs.
9. Proactively seek direction from the Branch Manager to ensure daily teller line operations align with organizational goals. In addition be persistent in building strong internal relationships collaborating often with colleagues inside and outside of the Retail business line to meet client needs branch and organizational growth efforts.
10. Seek and sustain community involvement.
11. Follow Loan Policy and Guidelines when originating underwriting and closing consumer and business loans.
12. Act in accordance with FBT policies and procedures as set forth in the employee handbook.
13. Adhere to compliance procedures and participate in required compliance training and all meetings deemed appropriate by supervisor.
Compensation Grade
Salary Grade 5First Bank & Trust is an Equal Opportunity Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression national origin disability or status as a protected veteran. Read our completeEqual Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email.
Required Experience:
Manager
Employment Type
Full-Time
