Field Technician - Stockton
Field Technician - Stockton
Posted on :
30-04-2025
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1 Vacancy
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Job Description
Description
Position Overview
KIPP Public Schools Northern California incorporates technology and instructional software heavily into academic programs. Our students rely heavily on Chromebooks to access instructional programs and tools. The Technology Team Field Technician will manage KIPPs fleet of over 8000 Chromebooks to ensure that they are in good working order. The ideal candidate enjoys supporting teachers and students working in a school environment fixing computers/devices is highly organized and has a customerfocused mindset. This role also assists with IT related projects across the organization and has opportunities to develop a variety of technology skills.
The Field Technician will report to the Associate Director of Technology. The main IT office is located in the Regional Support Office in downtown Oakland. Field Techs are assigned a portfolio of schools in geographic proximity and can be based out of either the main IT office or a home school within the set of assigned schools. This role requires frequent travel to our school campuses around the Bay Area.
This role works inperson at various school sites Monday Thursday. Remote work is generally allowed on Fridays unless makeup time is required at a school campus or an inperson team meeting with the team is scheduled (usually once per month).
Qualifications and Characteristics
Education:
- Associates degree Bachelors degree or and relevant technical certification required Bachelors degree or higher preferred.
Experience
- At least 1 year of experience repairing computers or other technical devices; Chromebook repair experience a plus
- At least 2 years experience working in a professional work environment
- Experience with Chromebook Mac and Windows computers desired 95 of our staff are on Apple devices)
- Familiarity with ChromeOS Google Admin console and JAMF a plus.
Knowledge/skills required:
- Strong customer service orientation & desire to help school staff.
- Excellent communication skills; ability to present solutions to staff in nontechnical jargon.
- Extremely responsible and highly professional conduct.
- Rapid and curious learner; strong desire to investigate and fix issues
- Strong organizational skills and attention to detail.
- Access to reliable transportation and ability to travel across our Stockton Schools and to our other sites in the Bay Area occasionally.
- Must have a valid drivers license and reliable vehicle with appropriate insurance (required) all workrelated travel is reimbursed by KIPP).
- Passion for KIPP Public Schools Northern Californias mission and a focus on what is best for students.
Key responsibilities:
School site Technology and Staff & Student Device Management
- Own provisioning and deploying student and staff devices (e.g. MacBooks Chromebooks iOS devices) for staff and students. Perform computer imaging tasks new hire deployments along with intake equipment from exiting employees and yearly refresh cycles.
- Repair and request replacement Chromebooks as needed. Log all Chromebooks in the asset management system maintaining accurate records for new retired and broken devices.
- Work with the Business Office Manager (BOM) and/or Director of School Operations (DSO) to maintain uptodate Chromebook and Staff device inventory data.
- Serve as Tier 1 and 2 support in troubleshooting auditing and maintaining campus technology including wireless access points switches printers/copiers cameras and classroom technology such as projectors document cameras interactive whiteboards and Apple TVs.
SchoolBased Technology Support Service
- Serve as the primary IT point of contact for our 5 schools in Stockton ensuring responsive and effective technical support through prompt ticket response management and resolution in our HelpDesk (Fresh Service) following our Service Level Agreements (SLAs).
- Provide onsite school support 4 days per week log and escalate reported technical issues and ensure schools receive excellent service following our standard operating procedures. One day a week may be done remotely.
- Maintain regular communication with school staff members to report on support activities and technology updates and escalate to other tech team members such as the Associate Director of Field Operations.
Technology Operations and Process Improvement
- Contribute to the Technology teams strategy and operations by making recommendations to how we improve delivery of IT services such as refinements to our standard IT operating procedures or initiatives that could improve collaboration across our stakeholders or accuracy of inventory management.
- Own facets of larger to IT related projects that may include collaboration with other departments such as Facilities Operations Human Resources or the Academics Team
- Be the onsite hands working to help troubleshoot more complex issues with the Associate Director of Field Operations Managed Network Service Providers (MSP) and the Systems Administration Team.
Physical Mental and Environmental Demands
Physical: Ability to navigate office and school campuses and hold meetings in different spaces. Traditionally much of the day involves sitting. Ability to access and utilize technology. Occasional lifting/carrying of equipment up to 50 lbs.
Mental: Ability to manage stress of normal work standards decision making and deadlines. Critical thinking and mental focus necessary to analyze problems and work with interruptions. Ability to collaborate well with others and also ability to work independently as you will be working primarily remote and away from teammates.
Environmental: School environment subject to constant interruptions and distractions. Frequent travel required. KIPP adheres to health and safety guidelines as outlined by the CDC CDE and public health agencies recommendations.
Classification
Fulltime nonexempt position on a full year calendar cycle located in our Regional Support Office with regular travel to schools and districts.
Must possess a valid California drivers license and have access to a reliable vehicle for workrelated travel.
About KIPP Public Schools Northern California
We are a thriving nonprofit network of 22 free public charter schools open to all students. At KIPP we believe all children should grow up free to create the future they want for themselves and that schools can and should be a critical factor in making that vision a reality. Together with families and communities we create joyful academically excellent schools that prepare students with the skills and confidence to pursue the paths they choosecollege career and beyondso they can lead fulfilling lives and build a more just world.
Our student community consists of nearly 7000 elementary middle and high school students in East Palo Alto Oakland San Francisco San Lorenzo San Jos Redwood City and Stockton. 81 qualify for free or reduced price lunch 34 are multilingual learners and 12 have special needs. We strive to cultivate a representative team of teachers and leaders that reflect our students diversity.
Compensation
KIPP Northern California is dedicated to you and your familys wellbeing! We offer a competitive salary as well as a comprehensive benefits package including medical dental vision and transportation benefits.
We benchmark annually against comparablysized nonprofit organizations in the regions where we operate to offer competitive salaries. The hourly rate for this position is between $27.88 and $34.13. Most candidates would be compensated at $29.33 per hour.
How to Apply
Please submit a cover letter and resume by clicking apply on this page.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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