Bike Operations Supervisor
Bike Operations Supervisor
Posted on :
30-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
30-04-2025
Job Description
At Backcountry our mission is to connect people to their passions. Our four online storesBackcountry Competitive Cyclist MotoSport and SteepandCheapaim to supply our customers with the gear knowledge and inspiration necessary to get out there and chase down lifes greatest moments. We do this by providing the biggest and best assortment of premium outdoor products superior shopping experience personalized Gearhead expertise lightningfast and accurate fulfillment and inspirational informative and communitycentered content.
The Bike Operations Supervisor is responsible for quality efficiency and accuracy of order flow and customer experience for the bike business. This person is directly responsible for the daytoday operations and efficiency of the Bike Operations Department. This will include management and delegation of duties to direct reports. The Bike Operations Supervisor will work hand in hand with GHO The Bike Shop Bike Merch Content Retail and Brand/Marketing Teams to coordinate communication and execute on behalf of the bike business.
This role is challenging above and beyond the daytoday responsibilities youll have a big role within a fastpaced team.
This position will report into the Manager Competitive Cyclist Gearhead Operations
What you get to do every day:
- Effectively manage and communicate departmentlevel expectations to a team of up to 1 direct report
- Responsible for the growth and development of direct report including goal setting conducting 1:1s and conducting quarterly and/or biannual reviews
- Communicate and manage expectations to the broader bike business (Ops Meetings/Standups/AllHands)
- Propose solutions and troubleshoot ideas to improve the bike buying experience for the customer and the business
- Point of contact for any vendor recall situations
- Assist in answering difficult technical and compatibility questions over Teams Slack and Email
- Manage backorder queue
- File and process bugs to fix site information that is incorrect
- Audit frame and component spec listings on the site
- Quality control complete bike packages with Merchandising to ensure that all components are compatible
- Inform the training roadmap by identifying common problems and training gaps
- Track and identify repeated build errors that need to be addressed to Gearheads
- Provide weekly recap and monthly/quarterly reporting of metrics on team performance
- SharePoint Management: Keeping tech resources/training documents current for the team to have uptodate resources on current bike tech standards and trends.
- Utilize Ai for process improvement efficiency gain and maintain internal training materials.
What you bring to the role:
- Prior experience as a Bike Tech or Bike Sales agent with full knowledge of the mechanical workings and compatibility of bicycles
- Prior or current Gearhead experience and knowledge of NetSuite and WMS
- Complete and full understanding of current road mountain gravel and cyclocross frames wheels and all componentry regarding knowledge of product and compatibility with the ability to maintain this knowledge as new products are introduced
- Ability to mechanically problem solve issues that arise in the process of building bicycles
- Experience with Microsoft Office applications
- Ability to work collaboratively with different areas of the business in pursuit of creating a smoother customer experience
- Experience or a strong willingness to learn and work with Ai tools (Chat GPT Perplexity Grok etc..
Whats in it for you
- PTO
- Medical/Dental/Vision and a variety of supplemental policies are available
- Company 401K match
- Company Health Spending Account (HSA) match
- The company provides group life insurance at no cost
- Paid Holidays
- Birthday off with pay!
- Pet Insurance
- Generous employee discounts
What our interview process looks like:
- Depending on the position our application and interview process may vary but here are some of the ways we get to know you better:
- Step 1: Match most of the requirements and qualifications for the position We want to chat. A recruiter will reach out to you via email to schedule some time to learn more about our company and get to know you better. Remember youre also interviewing us!
- Step 2: Our assessments (if applicable to the role) measure your analytical and business acumen. We use them to better understand your expertise. Each person interviewing for the same role receives the same assessment which helps us evaluate candidates equally and consistently.
- Step 3: Virtual or inperson interviews depending on your location. Our hiring team will learn more about your prior experience and challenges youve faced. Be prepared with detailed examples. Concise and wellorganized answers are ideal.
- Step 4: Offer! This is where things get really exciting. We gather all data from your interviews and conduct a final review. If qualified for the position your recruiter will connect with you via phone to present a verbal offer we know youll be excited about.
Physical Demands Visual Acuity & Working Environment:
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Keyboarding: Entering text or data into a computer or other machine by means of a traditional keyboard
- Speaking: Expressing or exchanging ideas by means of spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately loudly or quickly
- Hearing Requirements: The ability to hear understand and distinguish speech and/or other sounds (in person speech telephone other remote speech)
- Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e. reading small print) including use of computers
The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial state or local laws.
The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability please contact.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
