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You will be updated with latest job alerts via email1Year
100 - 130
1 Vacancy
About InfinitO: As a top Business Process Optimization solutions provider we partner with the worlds fastestgrowing companies in Financial Services Healthcare and Technology offering datadriven solutions and providing strategic advantage.
Our company specializes in business process optimization for 18 years now with a worldclass Net Promoter Score of 71 delivering powerful technology and highperformance teams within our highly engaged and agile culture.
Key Responsibilities:
Manage monitor and assist Philippine team members daily performance attendance and any administrative requirements
Assist in hiring selection and training of new team members
Coach guide and train team members by providing creative ideas and solutions for
providing excellent customer service
Monitor and assist team members in the daily operation including reviewing the status and performance against targets performing root cause analysis of variances and making improvements to meet the targets
Monitor and evaluate all processes and propose improvement to the customer to strive for highquality service level commitments
Create and manage daily and weekly reports and Key Performance Indicators (KPIs) as defined by the customer s requirements
Perform daily and monthly auditing of work processes
Acts as domain expert and assists with training and coaching of team members
Initiate and review ACH/wire payments for client s approval
Help set up bank profile user logins
Reconnect bank linkage feeds
Help create maintain and execute operational processes and procedures
Collect W9s and confirm wire instructions for new payees or vendors
Generate bank statements and payment transaction reports
Create and initiate vendor payments on
Participate and partner with crossfunctional teams on product related initiatives and
process improvements
Job Requirements and Credentials:
35 years of Treasury payment processing or banking services experience
3 Proven work experience as a team leader or supervisor
Knowledge of Philippine labor laws
Understanding of Fund Administration is a plus
Strong Excel knowledge and technical aptitude
Must love problem solving and reconciling data
Strong critical thinking problem solving and decisionmaking skills
Intellectual curiosity with an appetite to constantly learn more
Strong work ethic organized and high attention to detail
Great communication and presentation skills
Flexible to changes and can excel in a fast moving working culture
Education
Bachelors Degree
Full Time