Contact Center Agent - Call Center
Contact Center Agent - Call Center
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a Contact Center Agent to join our family.
As a Contact Center Agent with Salud similar to a Call Center you will be responsible for answering all incoming telephone calls scheduling appointments and directing them to the appropriate department or individual. Contact Center Agents at Salud approach his/her tasks in a teambased care fashion that supports patients and their families in selfmanagement selfefficacy and behavior change while adhering to the spirit of the SALUD mission statement.
We offer:
- $19 to $21 per hr.
- Monday to Friday Available 8 am to 5 pm
Comprehensive Benefits Package includes:
- Medical Includes Free Medical Services at All Salud Facilities
- Dental Employee Discounts at All Salud Dental Facilities
- Vision
- Flexible Spending Accounts
- Basic Life and AD&D Supplemental Life and AD&D
- ShortTerm & LongTerm Disability
- Accident & Critical Illness Insurance
- Employee Assistance Program
- Generous vacation accrual
- 10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)
- 8 Paid accrued Sick Days per year
- Retirement savings plans
- Employees working at least 1000 hours within a 12month period are eligible for the Defined Contribution Pension Plan. Salud will contribute 5 of your base salary each month
Our Mission is to provide a quality integrated healthcare home to the communities we serve
Qualifications :
What you need to be qualified for this job:
Education:
- Graduation from High School or equivalent required
Experience:
- One year of general office and or Call Center experience required
Licensure/Certification:
- No licensure or certification is needed to be hired although Contact Center Agents must become credentialed through the Salud Career Ladders program in the time frame specified by Salud
Knowledge Skills and Abilities:
- Bilingual (EnglishSpanish) is preferred
- Knowledge of multiline phones
- Ability to determine an emergency situation and take appropriate action
- Sensitivity to indigent and ethnic minority communities
- Effective written or oral communication skills
The application window is anticipated to close by 5/31/25
Additional Information :
Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over race color religion national origin sex disability sexual orientation gender identity or any other applicable status protected by federal state or local laws. All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
