Media Operations Analyst

The NBCU Operations & Technology Media Operations group is responsible for international and domestic media prep and distribution. This includes ingest transcode edit and delivery services to meet client fulfillment needs around the globe. This role is heavily focused on filebased digital workflows supporting postproduction Media Operations. This is not a productionbased role.

Responsibilities:

This Media Operations Analyst position is responsible for providing operational and technical support for the Global Media Operations team and clients across the globe. The main objective is to assist all operations/engineering members with operational/technical support related issues in a 24/7 environment. Media Operations ingests preps QCs and delivers content globally and relies on the Media Support Analysts to solve issues electronically on the phone and in person. Other responsibilities include providing operations and customer support for the portfolio of applications and products used for filebased digital workflows including video editing transcoding digital file delivery and live streaming.

This is a role that combines fulfillment operations engineering information technology digital media and customer service. An ideal candidate will have a background in New Media Information Systems Media Asset Management broadcast QC/playout or Computer Science. This person will like to operate in a fast paced environment enjoy interacting with customers and willing to tackle unique challenges headon.

Qualifications :

Requirements:

• A high school diploma and relevant certification or associate degree in Media or Communications or equivalent professional experience in a production postproduction broadcast or communications environment
• 1 year of experience in a supportoriented position
• 1 year of experience working in all Microsoft Office applications (including Outlook Word Excel)

Desired Characteristics:

• 2 years of experience in either a broadcast or fulfillment operations or postproduction environment
• An individual with a strong desire to learn take on new technologies and challenges
• Know your way around desktop hardware software applications operating systems and network connectivity
• Resolve problems while maximizing efficient use of computing resources.
• Familiarity with digital media file types including video audio subtitles and captions Quicktime MXF MPEG Mp4 ts XDCAM ProRes H264 MPEG PAC SCC TTML STL CAP SRT FPC WAV mp3 ext.
• Familiarity with digital media workflows and digital file delivery
• Familiarity with Asset management systems such as Mediator Wide Orbit Lacuna landmark OTTO Media Broker
• Experience working with live video and media files including streaming and transcoding technologies such as Vantage VENICE Premiere Avid Switch Pro MacCaption WinCaps caption maker Subtitle Edit QT7 and more.
• Knowledge of digital delivery methods MCP ftp UDCP Signiant manager Aspera Faspex and Aspera console.
• Experience with storage management: file servers and archive servers NAS SAN LTO Object Cloudian AWS Isilon windows explorer.
• Experience supporting customer workflows through operations team and/or help desk
• Able to multitask and make effective decisions in a highpressure deadline driven environment
• Strong communication skills and ability to interface with multiple departments clients and vendors
• Demonstrates ability to problem solve
• Ability to multitask and balance numerous priorities in a deadlineoriented environment

Additional Requirements:

• Interested candidate must submit a resume/CV through to be considered
• Must be willing to work in Stamford CT. Please Note: This role will contribute hybrid generally contributing from the office 3x a week from Englewood Cliffs NJ for the foreseeable future before being reassigned to hybrid Stamford CT.
• Must be willing and available to work any shift including overnight shifts weekends and holidays to meet the needs of a 24x7/365 operation with possibility of schedule changes on short notice based on business needs and priorities.
• Must be at least 18 years old.
• Must have unrestricted employment authorization to work in the United States.
• Must be willing and able to view all content including that considered to be mature in nature repetitive and potentially controversial

This position is eligible for company sponsored benefits including medical dental and vision insurance 401(k) paid leave tuition reimbursement and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $60000 $70000