Director GLDC Claim Services

What Youll Do:

Reporting to the Vice President GL&DC youll responsible for the integrated delivery of life and disability claim services. This includes but is not limited to providing leadership to the following teams: Administration Services Early Intervention Rehabilitation Services Quality Assurance Learning and Development Business Strategy and Implementation Lead Pharmacist Program. This position is responsible for member client and vendor relations as it relates to GL&DC. In addition is responsible for planning and driving the overall vision implementing costeffective longterm disability (LTD) claims management processes and procedures best practices digital technology and benchmarking analysis.

The core parts of your role will be to: 

• Oversees the of business operations to optimize member outcomes and LTD plan results while meeting the companys strategic goals.
• Develops clear and measurable departmental plans for service areas guidelines key operational initiatives and has input to financial projections within established Group Insurance Services (GIS) strategic priorities and financial objectives. This includes gathering pertinent business financial service and operations information and forecasting requirements to enable GL&DC to strategically deliver exceptional service at a reasonable cost.
• Creates an employee environment capable of delivering on member expectations consistently and at a reasonable cost. This includes applying best practices in administration and service areas and creating an environment receptive to customer needs and oriented towards continuous improvement. Works collaboratively and effectively with internal teams and closely with the other Director to ensure ongoing teamwork and coordination of activity as appropriate.
• Understands and deploys the tools and techniques of a performance basedcoaching operating culture.  Develops an environment in which GL&DC leaders reflect the values of OTIP and the departmental goals where personal growth and operational improvement are a continuous focus.  Also creates a high level of employee engagement and a low level of unplanned employee turnover.
• Provides regular updates to the VP GL&DC including progress against annual business/personal objectives relevant business opportunities results trends and competitive information.
• Leads the performance management process by communicating job expectations and tracking progress of individual activities and effectiveness. This includes determining team and individual goals offering job coaching training conducting monthly oneonone meetings motivating and providing support to help managers meet objectives and quality requirements reviewing progress and offering feedback as required.  Holding team members accountable to deliver on expectations having difficult conversations and celebrating successes as appropriate.
• Continuously improves cost effective exceptional services levels. Maintains professional and technical knowledge by attending workshops reviewing professional publications establishing personal networks in insurance and education benchmarking bestinclass practices and participating in professional societies.
• Actively participates in and provides input into the development of the Group Insurance (GIS) strategic plan ensuring adequate representation and working in the departments best interests for delivery of goals.
• Performs other duties within competence as assigned.

Qualifications :

Lets Talk About You: 

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• Postsecondary university or a college degree in health science psychology disability management business and/or equivalent combination of education and experience.
• A minimum of ten years of progressive experience in group disability claims insurance.
• Demonstrated experience leading and managing teams in disability management operations.
• A high level of technical expertise regarding insurance principles and practices contracts benefits provisions LTD products and services underwriting agreements and benefits administration systems.
• Demonstrated Leadership skills in a fast paced multifaceted environment focused on delivery of both accuracy and efficiency while cultivating strong employee morale and engagement. 
• Innovative strategic and analytical thinking with the ability to practically apply solutions.
• Exceptional communication skills both written and verbal; and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Ability to be highly flexible and can work in an environment of the unknown from time to time.
• Superior time management and organizational skills to manage competing priorities including project management skills.
• Intermediate knowledge of Microsoft Office Suite applications.
• The ability to communicate in French is considered an asset.

We also consider your potential. If you know you have what it takes to do the job but your experience doesnt exactly match the qualifications above we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information :

Some of the Perks We Offer:

We offer bestinclass pension and benefits total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons youll love working here:

• Rewarding salary and bonuses that truly value your dedication
• Industryleading group benefits with 100 premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100 coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources including LinkedIn Learning for professional development
• Flexible workfromhome and hybrid options
• Unlock your potential with opportunities for advancement

Lets work together! If you are interested in this opportunity please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business we protect what matters most to our members. As an employer we value what matters most in our workplace. Together this includes fostering a diverse equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however only candidates selected for an interview will be contacted.

#LIHybrid

Remote Work :

No

Employment Type :

Fulltime