Service Desk Team Leader
Service Desk Team Leader
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Job Description
Take the next step in your IT leadership career with KordaMentha!
Join a collaborative and professional team where your skills in IT support and people leadership will directly impact business success. At KordaMentha you will work in a dynamic environment helping to deliver seamless technology services across our business.
Whats in it for you
- Permanent fulltime role with a leading professional services firm
- Handson leadership role where you will contribute directly to IT support operations
- Exposure to modern technologies including Microsoft 365 Intune Entra ID and more
- Career growth and development opportunities in a supportive and collaborative team
- Competitive salary staff wellbeing initiatives professional development
Your role
As the Service Desk Team Leader you will split your time between leading a highperforming team and delivering direct technical support. You will manage incidents resolve technical issues and ensure end users receive exceptional service while mentoring and coaching your team.
Your key responsibilities
- Actively work as a Service Desk Operator while managing the team.
- Provide first and secondlevel technical support (hardware software network).
- Troubleshoot Windows 11 Office 365 SharePoint Online Teams Entra ID (Azure AD) and Intune.
- Support LAN/WAN VPNs WiFi and AV/video conferencing systems.
- Manage daily ticket queues and ensure SLA targets are met.
- Handle escalations and lead root cause analysis and problem resolution.
- Coach and mentor Service Desk staff and manage team performance.
- Drive knowledge base creation and automation/selfservice initiatives.
- Contribute to IT security asset management and continuous improvement.
Qualifications :
- Experience in both team leadership and handson Service Desk support.
- Strong technical skills across Microsoft 365 Windows 11 networking and cloud platforms.
- Familiarity with ITSM tools such as ServiceNow or Jira Service Management.
- Customerfirst mindset with strong troubleshooting and communication skills.
- ITIL knowledge and certifications such as ITIL MCSA or CCNA (desirable).
Additional Information :
Ready to join us
Apply now to be part of a highly regarded firm where your contribution will be valued.
At KordaMentha we believe there is strength in difference. Our entrepreneurial spirit expands the possibilities for action. We approach situations challenges and opportunities with optimism curiosity and diversity of thought. We seek novel solutions to problems and encourage unconventional and innovative approaches.
Our teams diverse skillsets backgrounds and experiences fuel KordaMenthas different mindset. We encourage candidates from all backgrounds to apply recognising that talent and potential extend beyond traditional qualifications. Our selection process values diverse perspectives and considers each applicants unique strengths and capabilities.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
