Customer Relations Manager - Porsche Bethesda
Customer Relations Manager - Porsche Bethesda
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Salary Not Disclosed
1 Vacancy
Job Description
Youre serious about your career and rest assured youve come to the right place. At a Sonic Automotive family dealership youll find the opportunities resources and support you need to grow and develop professionally. Our 100 dealerships are concerned with more than moving inventory; theyre committed to your success and invested in your future. So read on and consider a rewarding career with Sonic Automotive Inc.
Customer Service/Sales Consultant Purpose:
The Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.
Advisor Duties and Responsibilities:
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely friendly manner.
Provides a complete and accurate written cost estimate for labor and parts. Establishes promised time.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
Testdrive the vehicle or refer to the test technician as necessary.
Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer zone or branch average.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications using maintenance menus.
Maintains a dealershipprescribed standard for hours per customer repair order written.
Understands and follows federal state and local regulations such as those governing the disposal of hazardous wastes OSHA righttoknow etc.
Follows all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.
Qualifications :
Advisor Qualifications:
High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
Two years of experience in a retail sales environment.
General knowledge of vehicle mechanical
Sales or customer service experience required
Professional personal appearance.
Excellent oral and written communication skills.
All applicants must be authorized to work in the USA
All applicants must perform duties and responsibilities in a safe manner
All applicants must be able to demonstrate ability to pass preemployment testing to include background checks MVR drug test credit report and valid driver license
Week day work hours 7am to 7pm Must be able to work Saturdays.
Data entry and computer skills a plus.
Training provided.
Must be able to multitask
Looking for a selfstarter with motivation to succeed
Additional Information :
Its time to make the most important move of your career. From our cooperative teambased approach to our more than 1000 internal advancements each year its easy to see the difference. When you join our organization youll enjoy comprehensive training competitive compensation and unparalleled benefits. Simply put youll experience the best that a career in the automotive industry has to offer.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
