Operations Director
Operations Director
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1 Vacancy
Job Description
About Us
Based at Sky Studios Elstree Universal Production Services is a fastgrowing lighting and rigging equipment rental facility catering to the film and television production industries. We pride ourselves on delivering toptier equipment exceptional customer service and operational excellence. As we continue to expand we are seeking a strategic and experienced Director of Operations to oversee and optimise our operational processes.
Position Summary
The Director of Operations will play a pivotal role in ensuring the efficient management of daily operations maintaining the highest standards of quality and driving growth. This position requires a strong leader with experience in logistics inventory management team leadership and strategic planning in a fastpaced environment.
The ideal candidate will have a background in equipment rental services production equipment or a similar fastpaced industry and will be passionate about streamlining operations improving workflows and fostering a culture of excellence.
You will be responsible for the overall strategy and daytoday operations for Set Lighting Rigging and Transportation teams. This will include managing a team of professionals who specialise in these areas measuring their operational performance through KPIs. Your ability to manage complex operations unique logistics and collaborate effectively with other departments will be critical to your success in this role. Ultimately your goal will be to ensure that our productions are executed seamlessly and that we continue to deliver highquality customer service while meeting operational and financial goals.
Key Responsibilities
Operational Leadership
- Oversee daily operations ensuring smooth of equipment rentals maintenance and returns across all lighting and rigging departments.
- Develop and implement operational strategies to improve efficiencies reduce costs and enhance customer satisfaction.
- Implement processes to monitor staffing levels dependent upon business needs.
- Explore metrics and processes and identify areas of improvement.
- Develop and report out on top financial and operational KPIs to support all business units.
- Responsible for ensuring that all Environmental Health and Safety (EHS) policies and procedures are effectively implemented and adhered to across the warehouse operations ensuring compliance with UK health and safety regulations conducting regular risk assessments and driving continuous improvements in workplace safety.
- Oversee the transport fleet ensuring efficient cost effective and compliant logistics operations with the Transport Manager reporting directly to you.
Team Management
- Lead mentor and develop a team of operations staff including warehouse logistics and administrative personnel.
- Foster a culture of accountability teamwork and continuous improvement.
- Oversee hiring training and performance management of the operations team.
- Assist with personnel issues within the department approval for overtime timekeeping holiday requests disciplinary actions and other related issues within the department.
- Instill encourage and motivate an attitude of complete professionalism and exceptional customer service.
Inventory & Asset Management
- Implement and maintain robust inventory management systems to track equipment availability usage and maintenance schedules.
- Monitor equipment utilisation rates and identify opportunities for expansion or divestment of assets.
- Ensure compliance with health and safety regulations and company policies regarding equipment handling.
- Support the overall capital and expendable procurement processes across Lighting Rigging and Transportation.
Strategic Planning & Growth
- Collaborate with senior leadership to align operational goals with business objectives.
- Identify and implement new technologies systems or processes to support scalability and efficiency.
- Analyse operational data and generate reports to inform decisionmaking and identify areas for improvement.
- Establish KPIs to measure operational performance and ensure targets are met.
Customer Focus
- Partner with the Account Manager customer service teams to ensure client satisfaction through timely and accurate delivery of equipment.
- Address and resolve operational issues or customer complaints promptly and effectively.
Qualifications :
- Bachelors degree or equivalent in Business Administration Operations Management Supply Chain or a related field.
- 7 years of experience in warehouse operations management ideally in the equipment rental film and television production or entertainment equipment industry would be an advantage.
- Strong leadership and team management skills with a proven ability to build and motivate highperforming teams.
- Experience with inventory management systems and logistics software.
- Exceptional problemsolving and decisionmaking abilities.
- Excellent organisational and multitasking skills in a fastpaced environment.
- Strong communication and interpersonal skills to collaborate with crossfunctional teams and external partners.
- Knowledge of film industry standards and safety regulations related to lighting equipment is a plus.
Why Join Us
- Be part of a dynamic and growing company shaping the future of the film equipment rental industry.
- Opportunities to make a significant impact and implement your vision.
- Competitive compensation package including salary benefits and performancebased incentives.
- A collaborative and innovative work environment that values your expertise and ideas.
Additional Information :
As part of our selection process external candidates may be required to attend an inperson interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
